Track Resource Manager

Location: Endeavour Square, London Underground Ltd

Company: TfL, GLA or OPDC

Contract Type: Permanent, Full Time, London Underground

Track Resource Manager

Overview of role

The role of Track Resource Manager is to ensure that requested resources are sourced from various track labour suppliers with the right competencies and appropriate skills, experience and certification to support the delivery programme at the request of the renewal teams.

Key Accountabilities

• Monitor supplier performance and coordinate feedback from the programme, provide this to the supplier to assist with continuous improvement, and escalade any key issue to the Roster Manager, taking corrective actions as required.
• Build effective relationships with the external suppliers and Project Teams to ensure programme resource requirements are fully delivered in engineering hours and possessions to the quality specified.
• Ensure accurate records are maintained to facilitate correct charging to the project and suppliers and investigate discrepancies.
• Contribute to the daily and weekly resource planning meetings and verify requested requirements against the plan, ensuring discrepancies are investigated and resolved before labour is procured.
• Chair period review meetings with the suppliers and review KPIs to help drive supplier and project performance, quality and safety.
• Act as a link between relevant teams to ensure resources are prioritised based on criticality of need across the whole Track Programme.
• Administer labour call‑off contract to ensure suppliers comply with contract conditions.

Skills, Knowledge & Experience

Skills

• Strong computer skills in MS Office.
• Effective communication with managers at all levels and external suppliers.
• Ability to plan own workload to meet complex and changing project requirements.
• Clean full driving licence, as the role may require travel within the LU network during engineering hours or due to line closures.
• Good organisational and analytical skills with the ability to analyse data to find root causes.
• Resourceful, adaptable and able to manage conflicting priorities in a time‑pressured environment.
• Collaborative mindset with strong problem‑solving capabilities.

Knowledge

• Understanding of all types of track renewal work within the London Underground network on open section (above ground), deep tube sections (below ground) and depot areas.
• Knowledge of all track labour competencies and skills required to deliver track renewal works.
• Basic knowledge of the Working Time Directive within the rail industry and ensuring resources have not exceeded authorised hours.
• Knowledge of any specific qualifications resources must hold to undertake the required works.
• Working knowledge of labour call‑off contracts.
• Understanding of the external track labour market to help plan delivery milestones.

Experience

• Practical experience working in a rail infrastructure environment where the candidate undertook activities requiring specific qualifications relevant to this role.
• Extensive experience managing multi‑million pound track resource call‑off in a large, complex, regulated organisation with multiple interfaces, delivering on time, budget and quality.
• Experience of labour call‑off contract administration, including chairing regular progress meetings with external suppliers.

Equality, Diversity and Inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. We are a disability‑confident employer and guarantee an interview to any disabled candidate who meets all essential criteria.

Benefits

• Final salary pension scheme.
• Free travel on the TfL network.
• Reimbursement of 75% of the cost of a standard‑class Ticket for National Rail travel from home or 75% reimbursement on a 28‑day flexi‑ticket.
• 30 days annual leave plus public and bank holidays.
• Hybrid working approach where business and role requirements allow.
• Private healthcare discounted scheme (optional).
• Tax‑efficient cycle‑to‑work programme.
• Retail, health, leisure and travel offers.
• Discounted Eurostar travel.

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