French speaking Customer Service Advisor

Company Overview

A well-established and trusted UK brand operating on a global scale.

Position Details

Location: CambridgeJob Ref: 5526MSalary: £28,000 – £30,000 per annum (depending on experience)Working Hours: Fully office-based Monday to Friday

Responsibilities

• Provide 1st‑line support to customers by resolving queries related to the company’s products and services.
• Offer outstanding customer support via phone, email and live chat.
• Ensure all calls are logged accurately.
• Analyse data and respond accordingly.
• Be responsible for scheduling engineering service calls.
• Provide customer training on products.
• Monitor and report any issues as needed.
• Perform any additional tasks as required by management.

Candidate Profile

• Fluent in French (written and spoken) – essential.
• Experience in customer service or first‑line technical support – beneficial.
• Excellent communication skills.
• Customer‑focused with high attention to detail.
• Good IT skills.

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