Night Network Service Technician

Responsibilities

• Take personal ownership of customer queries and respond to and resolve issues at their homes or places of work.
• Collaborate with contractors to do planned and unplanned work and investigate clean water networks to resolve poor performance, including high or low pressure, leakage, metering queries and loss of supply out in the field.
• Control burst mains and ensure isolation to facilitate planned work, emergency repairs and maintenance.
• Look after valve operations, water sampling and valve checks and planning.
• Drive daily work with a full UK driving licence and be happy to drive between jobs.

Qualifications

• Previous experience in a similar role or utilities-based environment.
• Excellent customer service experience within a constantly changing environment.
• Can‑do and positive attitude.
• Initiative‑taking and initiative‑taking.
• Excellent time management and solution‑focused attitude.
• Full UK driving licence required.

Benefits

• Starting salary from £31,000 per annum, depending on skills and experience.
• Van, PPE and a fuel card.
• 24 days holiday per year, increasing to 28 with length of service (plus bank holidays).
• Performance‑related pay plan linked to company performance measures and targets.
• Generous pension scheme through AON.
• Enhanced paternity leave: 4 weeks paid and optional 2 weeks unpaid.
• Enhanced maternity leave: 26 weeks full pay and 13 weeks half pay.
• Access to health and wellbeing benefits such as annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers and life assurance.

Working Pattern

Night shifts Monday–Sunday 20:00‑06:30. Day shifts Monday–Friday during a six‑month training period.

Location

Stroud Green – Croydon – CR0 8YY

Diversity & Inclusion

We’re committed to being a great, diverse and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats or anything else, just let us know.

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