Customer Service Administrator

Customer Service – Administration – Warehouse/Stock/Packaging

This is a super 14 Month Contract to work for a market leading SME!

Responsibilities

• To deliver an excellent Customer Services service to clients as part of a close team that covers all aspects of customer services for our UK client base (internal and external). Ensure all work is processed in a timely manner to meet all customer requirements and following Company procedures. Assist in other departments from time-to-time where necessary.
• Answer inbound telephone calls
• Gather all information required to set up new customers on the computer system and maintain accurate price lists on the system
• Deal with customer enquiries directly or coordinate a response from the appropriate departments or employees
• Liaise with other departments to improve internal communication
• Gather initial information for and log any incidents/customer complaints
• Process sales orders up to and including invoice, and inform management of any changes to the delivery schedule
• Generate documentation such as order acknowledgements, delivery notes and packing lists etc as required
• Create works orders and pick stock for set building requirements
• Ship and track products as required and liaise with clients, distributors and sales representatives where necessary
• Maintain UK consignment stock records
• Ensure all stock transactions are carried out as required to ensure accurate stock at all times
• Perform regular cycle counts in accordance with Company Policies
• Inspect instrumentation for functionality, missing parts and cleanliness using approved checklists
• Check stock and package in Warehouse (with some lifting on and off shelving)

Qualifications

• Good eye for detail
• Quick and keen to pick up new processes and procedures
• Excellent telephone manner
• Highly organised and able to manage workload
• Excellent communication skills, both written and verbal
• IT Literate with EXCEL

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