Receptionist/Administrator – Adult Care Community

Job summary

We are looking for a suitably‑experienced and motivated person to join our team as a receptionist and administrative support at the Amber Valley CMHT reception, first floor, Town Hall, Ripley.

The role is 22.5 hours per week, Monday‑Wednesday 09:00‑17:00, and will involve supporting services on the site and other DHCFT teams that use the building.

Key responsibilities

• Deliver a high‑quality front‑of‑house reception and administrative support service.
• Receive and manage telephone calls, emails and visitors.
• Use Electronic Patient Records (SystmOne) to type and update patient information.
• Lead room booking arrangements within the building.
• Support other administrators in the adult Community team.
• Maintain the day‑to‑day running of the building.
• Prioritise and manage conflicting workload demands.

Qualifications and experience

• Non‑judgemental, positive attitude towards service users and carers.
• Accurate data entry and experience using Microsoft Office packages.
• Telephone enquiry management experience.
• Good spelling and grammatical accuracy.
• Typing to RSA I standard (or demonstrable equivalent).
• Excellent written and verbal communication skills.
• Teamworking ability.
• Ability to prioritise and meet standards within defined time limits.
• Experience using Excel and spreadsheets.
• OCR/RSA I or equivalent typing qualification (or passing a typing test).
• GCSE English Grade C or equivalent (evidence required).
• ECDL/CLAIT/other IT qualification or equivalent experience.

Desirable

• Previous clerical/administrative experience.
• Front‑of‑house experience.
• Clinical team experience.
• Use of electronic patient records (SystmOne).
• NHS experience.
• Mental health experience.
• Empathy.

Benefits

• Commitment to flexible working where possible.
• 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years and 33 days after 10 years of service pro‑rata.
• Yearly appraisal and ongoing training.
• Generous NHS pension scheme.
• Good maternity, paternity and adoption benefits.
• Health service discounts and online benefits.
• Incremental pay progression.
• Free confidential employee assistance programme 24/7.
• Access to LGBT+, BAME and Christian Networks.
• Health and wellbeing opportunities.
• Structured learning and development opportunities.

Employer details

Derbyshire Healthcare NHS Foundation Trust

1st Floor Town HallRipleyDE5 3BTUnited Kingdom

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure and Barring Service check.

Derbyshire Healthcare is unable to sponsor international applicants in this role.

Employer website: http://www.derbyshirehealthcareft.nhs.uk/

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