Customer Service Associate – Part Time (24 Hrs)

Job Description Summary

Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.

Key Role Responsibilities

• Supports the creation of a positive, memorable experience for residents
• Delivers all aspects of customer service, including a comprehensive front‑of‑house service that anticipates and exceeds resident expectations
• Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure
• Supports events and activities within the community
• Establishes and maintains relationships with university clients
• Develops and maintains local knowledge and information resources relevant to resident needs (e.g., travel, entertainment and amenities)
• Completes administrative tasks, including logging of maintenance requests, filing and preparing notices and updating databases
• Undertakes marketing activities such as attending open days and leafleting to promote the property
• Carries out sales and leasing activities, including viewings, following up on enquiries and converting sales
• Assists with community preparation during summer, including move‑in and move‑out processes
• Completes health and safety compliance activities in line with company policies and procedures
• Participates, where required, in an on‑call roster to provide out‑of‑hours emergency support for the community
• Chases outstanding rent arrears following rent collection procedures to meet property targets
• Promotes tenancy extensions and other revenue streams such as vending
• Raises purchase orders in accordance with procedures
• Ensures tenant refunds are completed in a timely manner and in line with Greystar’s policy
• Works to maximise the efficiency of utilities

Knowledge & Qualifications

• Good level of general education
• Proficient in the use of Microsoft Office packages (Word, Excel, Outlook) and other systems such as databases or booking systems (training will be provided on in‑house systems)
• Knowledge and understanding of UK health and safety requirements and legislation
• Experience & Skills
  • Excellent customer service skills and significant experience in a customer‑facing service delivery role
  • Good team player with strong relationship building and influencing skills
  • Ability to act autonomously, taking decisions and/or action when required
  • Fluent English verbal and written communication skills
  • Excellent organisational skills with the ability to multi‑task and prioritise
  • Numerical skills necessary to complete the above activities
  • Self and culturally aware, able to adapt communication and negotiation skills to suit audience
  • Flexible approach to work and adaptable to thrive in a changing environment
  • Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others

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