Dutch / French Speaking Customer Service

Overview

We are seeking a Dutch/French Speaking Customer Service professional to join a team in the Energy & Natural Resources industry. This permanent role is based in Motherwell and requires excellent communication skills to provide outstanding support to customers.

Client Details

The employer is a small-sized organisation operating in the Energy & Natural Resources industry. They are committed to delivering exceptional services to their customers and fostering a professional and supportive workplace environment.

Responsibilities

• Respond promptly and professionally to customer inquiries in both Dutch and French.
• Provide accurate information about products and services to customers.
• Resolve customer complaints efficiently while maintaining a positive relationship.
• Update and manage customer accounts accurately in the system.
• Collaborate with internal teams to address customer queries effectively.
• Monitor and track customer feedback to improve service levels.
• Support the team in achieving customer satisfaction goals.
• Adhere to company protocols and maintain confidentiality at all times.

Qualifications

• Fluency in both Dutch and French, alongside English language proficiency.
• Previous experience in customer service or a related role.
• Strong problem-solving and organisational skills.
• Attention to detail and a commitment to delivering high‑quality service.
• Proficiency in using customer service software and tools.
• Ability to work effectively in a team-oriented environment.
• A professional attitude with excellent communication skills.

Offer

• A competitive salary ranging from £25,200 to £30,000 depending on experience.
• Permanent contract offering job security and stability.
• Office Based.
• An opportunity to work within the Energy & Natural Resources industry.
• Exposure to a supportive and professional work environment in Motherwell.
• Opportunities for personal and professional growth.

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