SOC Operator
Location: Waterlooville
Pay: £29,374.80 per annum
Hours: 42 hours per week – 4 days on, 4 days off and 4 nights on, 4 nights off
Benefits: We offer up to double time for overtime
From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes. We combine best in class training, delivered by our Training Academy, tailored to meet the specific needs of this key Operations role.
Responsibilities
- Respond appropriately to varying and fast changing priorities
- Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations
- Answer all calls promptly with a high level of customer service giving assistance to internal and external customers, including liaising with third parties and contractors as required
- Manage mobile alarm callouts and provide solutions in a timely manner
- Prioritise alarms, especially life‑threatening ones such as lone worker or fire alarms, with absolute focus
- Monitor CCTV and respond to all customer requests relating to their alarm system, escalating issues accordingly
- Despatch emergency and security services to commercial and domestic premises and undertake static officer welfare checks
- Monitor CCTV for high‑end clients, including lone worker protection and gas monitoring
Qualifications
- Communicates confidently with people at all levels and backgrounds
- Demonstrates a high level of integrity whilst dealing with sensitive and confidential situations
- Flexibility to work days, nights, and weekends
- The right to work in the UK, with a 5-year checkable history
- Punctual and trustworthy
- Customer oriented with a passion for high-level service
- Strong communication skills in English – both written and spoken
Diversity & Inclusion
We are an inclusive employer, proud of our Level 2 Disability Confident status and we support equality through employee networks, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events such as BSL Week, International Women’s Day, PRIDE, and Black History Month.
Your Benefits
- Strive – Securitas Perks gives you access to a range of discounts on a variety of retailers, services and everyday spending
- Dental plans – range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
- HSF Health Plan – Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and covering unexpected costs
- Cycle to Work – Cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary
- Specsavers – Save money on eye tests and when purchasing spectacles
- WeCare – 24/7 online GP, mental health support service, get fit programme and more
- Toothfairy – Online access to advice and guidance from real UK dentists
- Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions
- Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals
- Free Mortgage Advice
- Go & Live – Financial Wellbeing Hub
- Death in Service Benefit – Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas
#J-18808-Ljbffr…