Centre Coordinator & DDSL

Full-time Permanent 2 plus years

Description

Who are we?

This isan exciting time to join the TCHC Group. TCHC Group was set up in August 2004.Since then, we have continued to develop and deliver programmes to support bothyoung people and adults to learn, achieve and progress toward greateropportunities. TCHC is an organisation that believes in creating opportunitiesfor all. It is an organisation that is ethical, friendly, and considerate andencompasses these values in all its services and operations. Most of all, webelieve in working together as a team to create opportunities for theindividuals we work with to grow, to help them recognise and achieve theiraspirations and goals and attain a positive outcome.

TCHCis a disability confident, committed employer.

Who are welooking for?

Areyou organised? Have an attention to detail? Experienced with administrationprocesses, able to coordinate others?Able to meet deadlines? Want to make a difference? Want to work withyoung people, ensuring they can achieve? Are you a good communicator?

Ifyes, read on.

We areseeking a Centre Coordinator & DDSL who can bring excellent administrationand people skills to a newly appointed education and training centre, providingeducation to 16-19-year-olds.

You willbe responsible for creating an outstanding experience for our learners andworking closely with the Centre Manager and internal teams to track, report,and monitor the success of all young people’s learning activities.

Job Title:

Location:

Medway

WorkingHours:

8.30 am to 5.00 pm, Monday to Friday, 1-hour lunch,37.5 hours per week

ContractType:

Perm

£28,000gross per annum (£25,000 per annum plus £3,000 for the DDSL role)

What are welooking for?

Qualifications & Experience

• GCSE (or equivalent) in English and maths atgrade 4/ C or above
• Experience with an administration role
• Experienced in communicating with differentpeople
• A strong, working knowledge of currentsafeguarding legislation and child protection procedures.
• Experience in supporting individuals withdiverse learning needs and/or from vulnerable backgrounds.
• Excellent interpersonal and communicationskills, with the ability to build rapport and trust with young people andstaff.
• The ability to handle sensitive and confidentialinformation with the utmost professionalism and integrity.
• Demonstrable resilience and the ability toremain calm and professional in challenging situations.
• Strong organisational skills and the ability tomaintain meticulous records.
• Business administration level or above
• Experienceworking in an administration role within education
• Formal DesignatedSafeguarding Lead (Level 3) training.
• A professional qualificationin a relevant field (e.g., Youth Work, Social Work, Counselling).
• Mental Health First Aidqualification.

Main Tasks & Responsibilities

• To support the centre manager, colleagues, and learners toensure the smooth running of the education and training centre,maintaining high standards of communication, administration, health, andsafety, and safeguarding.
• Oversee the centre admin processes and ensure systems areused
• To coordinate learner enrolments to the study programme, leadon managing and evidencing learner attendance, and arrange meetings whenrequired,
• Coordinate the use of petty cash and ensure all resources areavailable
• Coordinate to ensure deadlines for admin tasks are met
• To participate in meetings to evaluate individual learningplans, ensuring effective practice is in use.
• Maintain security of confidential materials,
• Diarise any off-site interventions with learners and assist inplanning, including travel arrangements
• Assist with the management and storage of session plans andall appropriate resources
• Organise learner registrations and exit paperwork
• Promote inclusive learning and consistently maintainestablished standards of discipline within the centre.
• To support learner recruitment
• Support sessions with a covering of breaks
• Ensure registers are up to date and authorise bursarypayments in conjunction with the centre manager

Reception and Customer Service

• Be the first point of contact for all visitors and maintain aprofessional and welcoming reception area.
• Be the primary first contact for external callers and dealwith queries promptly, taking messages and following up to ensureexcellent customer service is delivered.
• Support the centre manager and organise promotional eventsand promote the centre programmes as appropriate, e.g. school careerevents/open days/awards ceremony.
• Build an effectiverapport with learners and report to colleagues any issues which may impactlearning progress.

Administration

• Lead on administrative requirements of head office andfunders, maintaining on-site learner records including learner/parentletters, bursary applications and certificate distribution.
• Learner enrolments and ILPs are accurately completed
• To ensure that learner bursaries are applied for andadministered efficiently, including daily travel payments.
• Organise course marketing and open days.
• Maintain information requirements of external bodies.
• Manage all ordering of stationery and other resourcesrequired to ensure the smooth operation of the centre
• Maintain effective communication with colleagues via email,telephone, and face-to-face meetings, communicating issues promptly.
• Follow TCHC general housekeeping procedures.
• Maintain the centre calendar and notify staff of importantevents, supporting all deadlines to be met.
• Undertake any ad hoc tasks as required and be flexible incovering the work of team members as and when necessary.

Monitoring and Continuous Improvement

• Undertake regular CPD and record it using company documents.
• Undertake qualifications where suitable as part of your ownlearning and development.
• Take proactive approaches to ensure Safeguarding and Preventis embedded into the delivery and ensure issues are raised accordingly, inline with TCHC’s Safeguarding Policy, using the appropriate recording andreporting tools.
• Prepare for and attend standardisation meetings as instructedby Quality Assurance
• Ongoing management and administration tasks relating toTCHC’s CRM and ePortfolio systems, including but not limited to sessionplanning, logging results and providing feedback to learners
• Ensure any complaints are raised accordingly in line withTCHC’s Complaints Policy

DDSL (Deputy Designated Safeguarding Lead)

• Reporting and actioning any safeguarding issues raised withinthe centre.
• Be familiar with TCHC policies and procedures linked tosafeguarding.
• Liaising with the Safeguarding Manager to seek advice orrefer a case to them for further action in accordance with theSafeguarding Policy.
• Providing an induction for new Team Members so they are awareof the safeguarding requirements of the centre, using the resourcesprovided.
• Ensuring that TCHC is acting in a way that recognises itssafeguarding responsibilities in all its activities.
• Being a point of contact for anyone within the centre whowants to report any form of abuse or suspected abuse, or who has anysafeguarding concerns and needs advice.
• Attending internal and external safeguarding meetings asrequired.
• Attending internal and external training for safeguarding asrequired.
• Ensure that, where external formal educational trips areorganised, risk assessments are implemented to keep learners and staffsafe.
• Create external partnerships with the local safeguardingpartnerships.

Note: The responsibilities serve as an initial outline for the tasks that the post holder will initially be expected to perform. Changes may occur over time to accommodate evolving job requirements and adapt to shifting circumstances.

Furthermore, given the dynamic nature of our operational environment, itis crucial for individuals in these roles to demonstrate flexibility and awillingness to travel to different work locations. This outline represents aninitial plan and will be subject to periodic review as part of our ContinuousProfessional Development process.

Confidentiality

Theindividual in this role is responsible for upholding the confidentiality ofinformation pertaining to clients, staff, and other stakeholders. Certainaspects of their work involve handling confidential information, which shouldnot be disclosed to individuals outside the scope of their official duties. Itis imperative that the post holder consistently always adheres to theprovisions of the General Data Regulation Act.

TCHCis dedicated to promoting equal opportunities and preventing discrimination foreveryone. Our commitment extends to adhering to Safer Recruitment Policies,safeguarding practices, complying with the Prevent Duty, and advocating for thewell-being of children, youth, and adults. In pursuit of our dedication, wewill continuously enhance and refine our robust safeguarding processes andprocedures, fostering a culture of safeguarding among our team members andvolunteers.

Commitment to Safeguarding

TCHCis committed to Safeguarding and promoting the welfare of children, youngpeople and adults. All staff are expected to adhere to our Safeguarding &Child Protection Policy and the safeguarding responsibilities outlined in theirjob description.

Weconduct Safer Recruitment Checks on all staff prior to confirming a start date,in line with Keeping Children Safe in Education. An online search ofinformation within the public domain is conducted on all candidates who areinvited to interview.

Thispost is exempt from the Rehabilitation of Offenders Act (ROA) 1974. Theamendments to the ROA 1974 (Exceptions Order 1975, amended 2013 and 2020)provide that when applying for certain jobs and activities, certain spentconvictions and cautions are ‘protected’, so they do not need to be disclosedto employers, and if they are disclosed, employers cannot take them intoaccount. The MOJ’s guidance on the Rehabilitation of Offenders Act 1974 and theExceptions Order 1975 provides information about which convictions must be declared during job applications and related exceptions, and furtherinformation about filtering offences can be found in the DBS filtering guide.

Pleasesee our Recruitment with Safer Recruitment Policy for further information, or get in touch on 01923 698477 or hr@tchc.net

The company also conducts aninternal online search on social media platforms in accordance with the KeepingChildren Safe in Education guidance. Should any pertinent information arisefrom this search, it will be discussed with the applicant as part of therecruitment process.

Please note that upon a successfuljob offer, the company performs digitalised right-to-work checks and initiatesDBS applications through an external service provider. An enhanced DBS check,including the barred list, is mandatory for this role.

Rewards for your hard work

• Thefull-time equivalent annual leave entitlement is 20 days per year inaddition to 8 UK public holidays. An additional day of leave will be addedfor each complete year of service, effective from the commencement of thenext holiday year, up to a maximum of 5 additional days after 5 years ofservice, giving a maximum total annual leave entitlement of 25 days. Thiswill be pro rata for part-time hours.
• Weoperate a Christmas and New Year shutdown period in which you will receive anadditional 3 days of leave at full pay to cover this closure period after 1year of service. This will be pro rata for part-timehours.
• Whenyour birthday falls on a working day, you will receive the day off at fullpay.
• Sicknesspay allowance after the probationary period.
• Pensionscheme after 3 months you have been employed with us
• BupaCash Plan, level 1, paid by the company after the probationary period.
• EmployeeAssistance Programme to access help and support 24 hours a day, every dayof the year for immediate family (eligibility applies)
• Discountedmembership for BUPA (subject to the qualifying conditions)
• LongService club loyalty gift upon completion of 5 and 10 years of continuousservice
• Quarterlyand annual awards
• Companytools and equipment for the performance of your duties
• Reimbursementof travel to other locations outside of the Centre (this will excludetravelling to the usual workplace)

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