Support Worker – Teesside

Location

Teesside Area, Office base Middlesbrough TS3

Job Overview

A Housing Management worker responsible for managing a portfolio of properties and tenancies within a designated area, providing an intensive Housing Management Service to a core group of people.

Key Responsibilities

• Provide intensive housing management support.
• Conduct risk assessments and develop accommodation plans.
• Determine eligibility for the service and take necessary actions.
• Handle property management and maintenance issues.
• Collaborate with the Asset Management team to maintain property standards, report repairs promptly, and ensure suitability for letting and safe occupation.
• Maximise rent collection and adhere to the arrears management policy and procedure.

Professional and Technical Experience

• Maintain the highest professional standards and service levels, treating all service users with dignity and respect.
• Work in partnership with the Housing Management team to meet voids and arrears targets, comply with Tenure Law, and adhere to Housing policies and procedures.
• Foster positive relationships with the local community, neighbours, and landlords.
• Collaborate with key internal partners in Quality, Policy, HR, Finance, and IT to deliver the best possible service.
• Be prepared to work flexibly across more than one area if required.

Requirements

• Comply with all organisational and compliance elements of the job description.
• Perform duties that may vary within the broad remit of the role and grade, and undertake any reasonable and appropriate duties.
• Have a full driving licence and access to your own vehicle.
• Undergo a DBS check (required).
• Be able to travel regularly.

Benefits

• Excellent work‑life balance and employee wellbeing support.
• Discretionary 10 days of special leave for dependent or bereavement leave.
• 25 days annual leave per year (plus public holidays) increasing to 30 days (plus 8 public holidays) after 5 years’ service.
• Occupational sick pay scheme exceeding statutory requirements.

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