Systems and Support Assistant

Systems and Support Assistant

We are looking to recruit a Systems and Support Assistant to join our Technology Team. This role is suitable for individuals with Technical Support experience who are keen to develop their IT knowledge further.

Responsibilities

• Provide remote IT technical support to a user base of over 520 people.
• Deliver face‑to‑face support throughout our offices.
• Log helpdesk calls and resolve issues.
• Administer email services, including releasing quarantined emails.
• Manage day‑to‑day administration of our cloud‑based software and file sharing services.
• Handle user account administration.
• Log and update asset register.
• Distribute IT equipment to staff.
• Install software and build laptops/phones/tablets for end users.
• Identify tickets that would benefit from additional training.
• Visit other offices to engage with users and check office IT equipment.

Qualifications

• Previous Technical Support experience.
• Good understanding of Microsoft Office.
• Strong communication and interpersonal skills.
• Passion for technology and a self‑motivated approach to work.

Benefits

• 25 days holiday plus bank holidays.
• Extra time off at Christmas (in addition to annual leave entitlement).
• Hybrid and flexible working.
• Contributory pension scheme.
• Life assurance.
• Critical illness cover.
• Simply Health cashback plan with 24/7 online GP service and counselling services.
• Perkbox discounts and rewards platform.
• Social events with active social committees.
• Numerous opportunities for development.

Contact

Please contact Grace Harris, Recruitment Advisor, if you would like to discuss this opportunity further.

Equal Opportunity

We welcome applicants seeking flexible working arrangements, including part‑time work or working from home, and are committed to an inclusive working environment with equal opportunity. We conduct background checks on all successful applicants.

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