German-Speaking Customer Service Advisor
Remote working
Salary £27,979
Full time, 37.5 hours per week (Monday to Friday, 9am to 5:30pm)
We’re growing our German market, Kapsel, and we need someone who can help us take it forward. German language skills are essential for this role and native fluency is preferred.
This is a full-time, remote position for someone who genuinely enjoys talking to customers and takes pride in getting things right for them. You’ll be the first point of contact for patients and customers, handling calls, emails and social channel enquiries through our ticketing system. No two days are quite the same, and that’s part of the appeal.
What you’ll be doing
You will manage inbound contacts across phone, email and social, resolving queries efficiently and with care. This may include general questions, missing orders, prescription concerns or more complex enquiries requiring coordination with internal and external teams. You will own each case and see it through to resolution. As you settle into the role, you may take on additional responsibilities over time, as the business grows.
What we’re looking for
Fluent or native German is essential. You should be calm under pressure, thoughtful when dealing with vulnerable customers, and confident using digital platforms. Experience with Zendesk or a similar ticketing system is helpful but not required. What matters most is that you are organised, empathetic, and genuinely motivated to deliver a great customer experience.
Please note that we are unable to offer sponsorship for this position. All applicants must have the right to work in the UK at the time of application.
Basics you can expect
- 33 days (Inclusive of Bank Holidays) + 1 day after 2 years of service, up to 5 extra days
- Extra day off for your birthday
- Company share scheme
- Bupa Private Healthcare
- Income Protection
- Cycle to Work Scheme
- My Gym Discounts
- Enhanced Company pension scheme
- Quarterly Team Training and Social Budget
- Enhanced Maternity and Paternity Leave
- Rewarding bonus incentive scheme
- 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources
- Love2Shop Discount
Office extras: Fresh fruit, a free coffee machine.
The Simple Online Healthcare Promise
Founded in 2015, we started off as a small pharmacy with big dreams. Today, we are trusted by over 3000 patients per day, ensuring they receive their medication safely and on time. We’re always on the lookout for talent. If you’re passionate about helping make lives easier, we’d love to hear from you.
Join us on our journey to create affordable health solutions. Your journey towards creating impactful experiences in the healthcare industry starts here.
Ready to make a difference? Apply now!
Simple Online Healthcare is proud to be an Equal Opportunity Employer.
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