Overview
London Transport Museum is the world’s leading museum of urban transport, welcoming hundreds of thousands of visitors each year. We bring London’s transport history to life through engaging exhibitions, collections and experiences. Our Customer Services team is at the heart of this, creating memorable and enjoyable visits while supporting a busy and successful retail operation.
Location: London Transport Museum, London. Salary: £27,100.00 – £28,050.00. Grade: Band 1. Contract type: TfL. Team: Retail. Permanent/Full time – working across a 5‑day rota per week, including regular weekend shifts.
We are looking for Customer Services Assistants to join our team and deliver outstanding service to customers in our Museum shop. This is a varied and hands‑on role where you will welcome customers, support retail operations, and ensure the shop is well presented and fully stocked. You’ll play a key part in creating a positive, safe and engaging experience for every customer.
Responsibilities
- Welcome and engage customers, delivering a consistently high standard of service
- Anticipate customer needs and respond effectively to queries or issues
- Maintain high standards of shop presentation, cleanliness and stock levels
- Follow all financial, stock control and operational procedures
- Support safe working practices and respond appropriately to any issues
- Work collaboratively with colleagues who work in the retail office team
Qualifications
- Experience in a customer‑facing role (retail, hospitality, visitor attraction or similar)
- Excellent communication and interpersonal skills
- A proactive approach to delivering great customer service
- Ability to work effectively as part of a team
- Good numeracy and literacy skills
- Basic IT skills (e.g. Microsoft Office)
- Ability to remain professional and calm in a busy environment
Benefits
- Final salary pension scheme
- Free travel on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
- 29/30 days annual leave plus public and bank holidays
- Hybrid working approach where business and role requirements allow
- Private healthcare discounted scheme; tax‑efficient cycle‑to‑work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
Equal Opportunity Statement
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. We are a disability confident employer and guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs to make the process fair.
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