Service Coordinator – Hull HU13 – up to £29,355k
A permanent position for an organised and efficient Service Coordinator / Administrator to provide a point of contact for customers and engineers, and to coordinate the activities and movements of mobile service engineers on a daily basis.
Responsibilities
- Take incoming calls from customers and action as necessary.
- Plan workloads and deploy engineers ensuring maximum efficiencies are maintained.
- Liaise with other depots, dealers and 3rd party service providers, ensuring that they respond within agreed timescales and provide an updated daily status report on any ongoing jobs.
- Log and provide key information to enable accurate and meaningful KPIs to be produced.
- Check & monitor Job sheets / Timesheets using Daily Ops Monitor, bringing any variances to the attention of the service manager.
- Ensure parts requests are followed up to reduce disruption / downtime to customers.
- Produce estimates for chargeable work using generic template.
- General admin duties including filing, memos, emails, letters, and monitoring and recording information on the internal log, including holidays and sickness, to ensure resident sites have engineer cover.
Qualifications
- Ideally have experience from within hire and with the Kerridge system.
- Be PC literate with excellent verbal and written communication skills.
- Have an excellent telephone manner with a first‑class approach to customer service.
- Have strong interpersonal, organisational, motivational and communication skills.
Benefits
Hours: Monday to Friday 8am to 5pm with 1hr lunch (40hrs per week)
Salary: £28,000 to £29,355 depending on experience, skills and abilities
Holidays: Start on 20 plus stats, increases to 25 plus stats over time
Other Benefits: 4% contributory pension, life assurance at 4x death in service
Getting there: Free onsite parking, HU13, accessible on public transport
The future: Stable business with the opportunity to develop a rewarding career
Environment: A professional and supportive working environment
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