Customer Service Representative (British English – UK Based) | Remote | Bolton

Customer Service Representative (British English – UK Based)

This role requires strong communication skills and a clear British English accent, specifically from candidates based in the United Kingdom (Manchester or London preferred).

Responsibilities

• Respond to customer inquiries via phone, email, chat, or other support channels in a timely and professional manner.
• Provide accurate information regarding products, services, billing, and account-related concerns.
• Troubleshoot and resolve customer issues or escalated complex cases to the appropriate department.
• Maintain accurate records of customer interactions in CRM or ticketing systems.
• Process customer requests such as orders, refunds, or account updates.
• Follow up with customers to ensure complete resolution and satisfaction.
• Meet performance targets including response time, resolution time, and customer satisfaction (CSAT).
• Collaborate with internal teams to resolve complex issues.
• Maintain a professional, empathetic, and customer‑first approach at all times.

Requirements

• Must be based in the United Kingdom (preferably Manchester or London).
• Must have a clear British English accent (native or near‑native level required).
• Previous experience in customer service or a related role is preferred.
• Strong verbal and written communication skills.
• Good problem‑solving skills and attention to detail.
• Ability to multitask in a fast‑paced environment.
• Basic computer skills and familiarity with CRM or ticketing tools.
• Willingness to work flexible shifts if required.

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