Customer Assistant – Operations – Lancaster

Company: Marks and Spencer
Apply for the Customer Assistant – Operations – Lancaster
Location: Lancaster
Job Description:

Work Pattern

  • Week 1: Monday, Wednesday, Friday, Saturday 05:00-09:00
  • Week 2: Sunday, Monday, Wednesday, Friday 05:00-09:00

Age Restriction

Applications are accepted only from candidates aged 18 or over, to comply with health and safety legislation.

Unsocial Hours Premium

Plus £3.00 per hour is added to any hours worked between 22:00 and 06:00.

Job Role

Join our team at M&S as a Customer Assistant in Operations. You will be the backstage powerhouse of our stores, a physically demanding, high‑intensity role that keeps our shops running like clockwork. If you are ready to roll your sleeves up and work smart, this is the role for you.

You will be responsible for stock, deliveries, and all the vital behind‑the‑scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There is no room for delay. You will be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You will work across the wider store where needed – always keeping up with the pace and demands of retail. Being digitally confident is essential – you will use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You will be a key cog in a big machine, working across functions and supporting colleagues across the store. Flexibility is vital. From early morning deliveries to shifting stock late into the day, you will adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it? Take Your Marks and apply today.

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Posted: June 14th, 2026