Homelessness Intervention & Prevention Officer – Duty to Refer

Homelessness Intervention & Prevention Officer – Duty to Refer

Worthing, BN11 1HA

Contract Type: Permanent

Working Hours: 37 per week

Job Category: Housing & Homelessness Prevention

Post No: 44694

Salary: £37,280 to £41,771 p.a.

Grade: 6

Place of work: Worthing Town Hall

Key responsibilities include:

• Act as the primary point of contact for public bodies in fulfilling their duty to refer for individuals at risk of homelessness.
• Receive and process referrals from a range of public authorities, including social services, healthcare providers and the justice system.
• Conduct initial assessments to determine urgency and nature of the housing need.
• Ensure referrals are made to the correct local authority as chosen by the service user.
• Lead liaison with public bodies on duty to refer processes, provide guidance and establish pathways for those at risk of homelessness.
• Provide tailored training and support to public bodies and internal staff as required.

Behaviours we value:

• Listens actively and truly understands needs.
• Communicates clearly and confidently in writing and verbally.
• Honest and dependable, says what they think and does what they say.
• Inclusive and kind, valuing diversity and fostering a supportive environment.
• Ambitious, delivering high‑quality service and seeking to improve outcomes.
• Collaborative, thinking beyond oneself to partner for the service.
• Resilient, maintaining a positive attitude and prioritising workload.
• Adaptive, learning, experimenting and embracing change.
• Builds excellent relationships with partners, negotiating and influencing outcomes.
• Reaches sound judgements through systematic evaluation of facts.

Required experience and skills:

• Experience in a homelessness prevention role or related social care environment.
• Strong communication and assessment skills.
• Knowledge of duty to refer legislation.
• Ability to work collaboratively with public bodies.
• Proactive and problem‑solving mindset.

Essential statutory clearance: Enhanced DBS check.

Equal opportunity statement: We are an equal‑opportunity employer, a disability‑confident employer and offer a guaranteed interview scheme for care leavers under 25.

Benefits include generous leave, flexible working options and occupational health support.

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