Online Diagnostic Technician

Online Vehicle Diagnostic Technician

Location: Nottingham (office based)

Salary: Negotiable depending on experience (between £42,000-£45,000) rising to £55,000

Working hours: Monday to Friday, 8:15 am – 5:15 pm (42.5 hours). No weekends.

Responsibilities

• Diagnose and troubleshoot vehicle issues using the company’s diagnostic tools through the remote diagnostic portal.
• Provide technical support and repair advice to customers and their technicians via chat, mail, or phone.
• Interpret diagnostic codes and data, and recommend corrective actions to ensure a fix on the first contact.
• Maintain equipment and software updates, and continuously learn new techniques and tools.
• Work collaboratively with team members, sharing insights and best practices.
• Maintain accurate records of diagnostic procedures and outcomes.
• Ensure high levels of customer satisfaction through excellent service quality.

Qualifications

• NVQ Level 3, City & Guilds qualification, or equivalent highly preferred.
• Diagnostic Technician / Master Technician from various brands would be highly advantageous.
• Excellent knowledge of mechanical, electronics, and electrical components of vehicles.
• Proficient in using automotive diagnostic software and equipment.
• Strong problem‑solving skills, attention to detail, and excellent communication skills.
• Ability to work independently and as a true team player with a solution‑oriented approach.

Benefits

• 30 days holiday including bank holidays, increasing with length of service.
• Competitive salary based on experience with excellent employment conditions.
• Opportunities for professional development and certifications.
• Supportive and innovative work environment.
• Modern office vibes (canteen, pool table, darts, table tennis).

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