Employer University Hospitals of North Midlands NHS Trust Employer type NHS Site Royal Stoke University Hospital Town Stoke-on-Trent Salary £25,272 per annum, pro rata Salary period Yearly Closing 24/06/2026 23:59
Clerical Admin Assistant
Band 2
Job overview
At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
Main duties of the job
The post holder will be required to assist in the delivery of a comprehensive administrative service to support nursing staff within the Breast department.
An exciting opportunity has arisen for an Clerical Administration Assistant based at UHNM, Breast Care Department for both Stoke and County site. The role is to support the BCN team and the Breast Navigators to provide an efficient, comprehensive service. You will ensure that patients are supported efficiently throughout their pathway.
The Post holder will be responsible for the administration of nurse led clinics and day case lists which includes booking of appointments, preparation of nursing notes and patient information packs, booking in and out of clinics and running day case lists.
- The post holder will also be responsible for coordinating the BCN Teams contribution to the twice weekly Breast MDT meetings to ensure cancer targets are maintained.
- The BCN team can receive up to 25 helpline calls per day from patients, carers and professionals. The post holder will be directly interacting with patients on a daily basis both face to face and triaging helpline calls and providing appropriate responses to simple enquiries.
- The post holder will also be responsible for communicating information, both written and verbal with patients, staff and carers, and this will require tact and diplomacy.
Person specification
Qualifications
- Good general education to include GCSE or equivalent in English and Mathematics
- NVQ2/RSA2 word processing or equivalent
Experience
- Experience and knowledge of using Microsoft Packages – Word, Excel and Outlook
- Experience of telephone communication with a wide range of individuals and organisations
- Experience of working with patients and/or customers
- Relevant experience in a similar administrative role within the NHS
- Experience of working with CareFlow, iPortal and Choose and Book
- Experience of working in an Acute Trust
Knowledge and Skills
- Knowledge of Microsoft Office package.
Important information: Equality of Opportunity
We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.
Visa eligibility notice
Skilled Worker visas cannot currently be issued to Afghan nationals.
Study visas cannot currently be issued to nationals of Afghanistan, Cameroon, Myanmar or Sudan. As a result, we are unable to progress applications requiring sponsorship under these routes.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Contact: Name Rebecca Challinor Job title Operational Service Manager Breast Surgery Email address rebecca.challinor@uhnm.nhs.uk Telephone number 01782 679368
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