Hospitality Team Lead, Restaurant

Overview

We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School. We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema – we have something for everyone!

Employee Benefits

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• Tokens & recognition scheme
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in “Love to Shop” vouchers if you recommend a friend to work for us, receive £100 in “Love to Shop” vouchers when they pass probation.
• Access to 360 Wellbeing – https://www.360-wellbeing.co.uk/
• Access to Wagestream – https://wagestream.com/en/
• Length of Service rewards: 1 Year – Afternoon Tea for 2; 3 Years – Dinner for 2; 5 – 15 Years – 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event

Key Attributes

• High presentation standards
• Has a calm, can do attitude
• Experience in team leadership, development & motivation
• Attention to detail and the ability to forward think
• Excellent communicator, confident in liaising with departmental heads, team members and guests
• Strong team player with the ability to work autonomously

Role & Responsibilities

• Ensure all of our guests receive a warm welcome and are treated to the highest hospitality and care during their stay – we aim to provide an unforgettable experience.
• Ensure all complaints are minimized and handled professionally in accordance with our policies.
• Supervise the restaurant breakfast team in line with company policies and manuals.
• Work with the Restaurant Manager to maximise sales performance and achieve sales in line with targets.
• Ensure effective control of stock and staff costs in the Restaurant Manager’s absence.
• Follow all hotel policies as outlined in your training manual.
• Serve food and drinks quickly and efficiently, meeting our five star standards.
• Keep up to date with current promotions and new products.
• Make guests aware of offers on our great food and drink range.
• Assist in any function or event set ups in accordance with procedures.
• Maintain exemplary billing systems and obtain all payments from guests in accordance with company policy, and the accurate accounting and processing of all reception sales.
• Observe and comply with cleaning rotas, health and safety, food and hygiene regulations.
• Ensure high standards of financial and reporting diligence in accordance with company policy.
• Ensure good working relationship with all other departments and communicate information throughout the hotel.
• Understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
• All other duties as required.

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