Merkur Slots Supervisor – Part Time – Nights – Exeter

Position

Supervisor – Part Time – Nights – Exeter

Hours and Pay

• Hours per week: 30
• Pay rate: £13.53 – £14.53 per hour
• Night rate (23:00–06:00): £14.53 per hour

About the Venue

At MERKUR Slots we are passionate about our customers and strive to give them a warm welcome. We invest in training to help you be the best you can be.

Responsibilities

• Take full responsibility for the opening, trading and closure of the venue.
• Assist the venue manager in the day‑to‑day activities.
• Conduct regular inspections to maintain high interior and exterior standards and ensure housekeeping standards are upheld.
• Establish and maintain customer service standards on behalf of the company and maximise income wherever possible.
• Implement appropriate marketing/promotional activities to maximise revenue opportunities.
• Assist senior managers to maximise business opportunities within the venue.
• Ensure venue cash collections are carried out timely and accurately, in accordance with company procedures.
• Ensure all company security procedures are adhered to by all employees.
• Conduct regular, random checks of floats, keys etc on all employees and take appropriate action where necessary.
• Ensure the safety of all employees together with members of the public visiting the venue.
• Ensure that all daily/weekly/periodic administration is completed on time and to the required standard.
• Deal with the day‑to‑day problems arising from employees within the venue.
• Ensure a good working environment is established.
• Promote the company in a positive manner when dealing with internal and external customers or at any other opportunity.
• Actively manage safeguarding and social responsibility measures while maintaining excellent customer service.
• Discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

Qualifications and Skills

• Proven experience as a supervisor or similar role within gaming, retail, hospitality or a similar industry.
• Excellent customer service skills.
• Attention to detail.
• Experience with leading and mentoring others.
• Ability to be flexible and adaptable.
• Flexibility to work both day and night shifts (if your venue is a 24‑hour operation).
• A willingness to learn and develop.

Benefits

• 28 days holiday, including bank holidays.
• Quarterly bonus scheme.
• Excellent career progression opportunities.
• Contributory pension scheme.
• Life assurance.
• Discounts with high‑street retailers and restaurants through our benefits portal.
• Employee assistance programme.

Equal Opportunities Statement

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.

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