Head of Hospitality, Catering & Events

Join Wrexham AFC – because history doesn’t write itself

The Role

The Head of Hospitality, Catering & Events will be responsible for the operational leadership and day-to-day management of all hospitality, catering and events activities across Wrexham AFC. The role will lead the delivery of outstanding matchday hospitality, public catering operations and non-matchday events, ensuring consistently high standards of customer experience, operational excellence and commercial performance.

Working closely with the Head of Stadium Experience & Fan Engagement and colleagues across the Club, the postholder will support the continued growth of hospitality, catering and events services in line with the Club’s ambitions.

What you’ll be doing:

People Leadership & Development

• Provide inspirational leadership across the Hospitality, Catering & Events function, promoting a culture of accountability, teamwork, continuous improvement and customer excellence.
• Lead and support recruitment activities across the department, ensuring the attraction and retention of high-quality talent.

Hospitality & Catering Operations

• Lead the delivery of all matchday hospitality operations and support the development and delivery of hospitality offerings that meet customer expectations and commercial objectives.
• Work collaboratively with Commercial and Marketing teams to support hospitality sales initiatives and customer retention.
• Champion exceptional service standards throughout all hospitality, catering and events operations.
• Oversee food production, service delivery, menu development and operational planning.
• Support catering provision for players, staff, Academy, Women’s teams and Club events where applicable.
• Lead the development and delivery of a year‑round non‑matchday events programme.
• Maximise venue utilisation and revenue opportunities across all Club facilities.
• Oversee hospitality and catering provision across all Club locations.

Commercial Performance

• Manage departmental budgets in line with agreed financial targets.
• Work closely with Finance and Commercial teams to optimise profitability and commercial returns.

Compliance, Governance & Supplier & Contract Management

• Ensure compliance with all relevant legislation, regulations and Club policies.
• Build strong partnerships with suppliers and service providers and monitor supplier performance through agreed service standards and KPIs.
• Support the Club’s sustainability objectives through responsible procurement and operational practices.

Experience & Qualifications

Essential

• Significant senior leadership experience within hospitality, catering, events, stadia, leisure or venue management.
• Proven experience managing large operational teams.
• Demonstrable success delivering commercial growth and revenue targets.
• Strong budget management and financial planning experience.
• Experience leading multi‑site operations.
• Strong stakeholder management skills.
• Personal Licence Holder or willingness to obtain.
• Food Safety and Health & Safety knowledge appropriate to the role.

Desirable

• Degree or professional qualification in Hospitality, Events, Business Management or related discipline.
• IOSH Managing Safely or equivalent.
• Experience within professional sport, football, entertainment venues or major events.
• Experience preparing organisations for significant growth and operational transformation.

What We Are Looking For

• Exceptional leadership capability and strong people management and coaching skills.
• Excellent communication and influencing ability.
• Customer‑centric mindset and high levels of resilience and adaptability.
• Strong organisational and planning skills.
• Ability to thrive in a fast‑paced, high‑growth environment.
• Commitment to excellence and continuous improvement.

Why Work for Us

• Health Cash Plan
• EAP
• Enhanced holidays and long service days and Enhanced pension
• Death in service
• Enhanced sick leave
• Health and wellbeing time off
• Volunteering day and salary sacrifice benefits and retail discounts

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