Role Overview
IT Support Technician – Leeds campus – IT Department – Permanent – 37 hours per week – Salary £31,000 – £33,000 per annum – Reporting to Lead IT Support Technician.
Responsibilities
- Provide outstanding localised and remote support to staff and students for all technical matters at the Leeds campus, taking ownership of first and second line issues and service requests.
- Resolve ground issues with computer & AV hardware and software, managing incoming support requests both in person and remotely.
- Deliver user training and encourage best practice to staff and students across all University Study Centres and offices.
Qualifications
- IT Support / Service Desk experience.
- Proficient in using and supporting Microsoft operating systems and applications.
- Comfortable explaining technical solutions to all levels of users within a business environment.
- Demonstrable experience of using an ITSM ticketing system; ability to multitask and prioritise.
- Excellent written and verbal communication skills and interpersonal skill.
- Excellent problem solving skills.
- Root cause analysis.
- Previous experience providing training and/or creating documentation to support users.
- Awareness of data protection principles e.g. GDPR.
- Fundamental understanding and appreciation of a variety of underlying web technologies.
Desirable Skills
- ITIL Qualifications.
- Technical accreditation e.g. Microsoft MCSA / Cisco CCNA / etc.
- Experience working with AV equipment.
Benefits
- 30 days holiday + bank holidays on top, and a Christmas closure.
- Generous Aviva pension plan, company contributions starting from 7%.
- Bupa plan option.
- Private Medical Insurance coverage (applies to certain job roles).
- Access to Perkbox benefits.
- Study any Arden course for free, with a discount for all family and friends.
- Golden Ticket to gift anyone in your life a free Arden education.
Equal Opportunity Statement
Arden University is a Disability Confident Employer. If you have a disability as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role. We celebrate diversity and are committed to creating a diverse and inclusive workplace. The recruitment and selection process never discriminates based on age, disability, gender, race, ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcomes applications from all groups.
Visa and Sponsorship
Some roles may not meet the points requirement for a sponsored Skilled Worker visa. However we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
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