Customer Delivery Hub, Driver Technician

About the role

As one of our Technician Specialists, you’ll bring John Lewis service to customers’ homes and install products such as furniture, kitchen appliances, sound systems and TV sets as part of a 2‑person delivery crew driving a 7.5‑tonne vehicle. You will also coach and develop other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for. Due to its nature, you need to be 18 years or older to work in this role.

Key Responsibilities

• Be an ambassador for the John Lewis brand with great customer service as your number one priority.
• Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
• Help load up your lorry with the day’s deliveries working alongside the warehouse team.
• Demonstrate great respect and courtesy for the customer’s home and handle unexpected situations to find the best possible solution for your customers.
• Install products efficiently and quickly for our customers and demonstrate how they work once installed.
• Keep up to date with new products and technologies to help you perform your role at your best.
• Maintain a safe working environment.
• Handle heavy lifting, including delivering large items such as sofas, white goods, sports equipment, furniture, beds and mattresses.

Essential skills and experience you’ll need

• Previous experience of installation (with support for topping up your knowledge through our installer accreditation).
• Manual C1 UK driving licence (with a maximum of 6 points).
• DCPC (Driver Certificate of Professional Competence) or Drivers Qualification Card by the first day in the role and Tachograph Card.
• Previous experience driving a 7.5‑tonne vehicle.
• Previous experience in a customer‑facing role.
• Great verbal communication skills both over the phone and in person.
• Good understanding of technology.

Desirable skills and experience you can bring

• Experience in‑home delivery and installation of electrical and furniture products.
• Installation and disconnection of white goods.
• Experience with electrical installations (including integrated appliances) and TV wall mounts.
• Able to evidence the skills, knowledge and ability to complete the replacement of domestic light liftings, accessories and cooking appliances.
• Assembly of a flat pack.

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