Overview
At Fortnum & Mason, exceptional service is at the heart of everything we do. We are growing our presence at Heathrow and are seeking Sales Associates who will bring our heritage of excellence to a fast‑paced, international environment.
Key Accountabilities
- Deliver world‑class, service‑led customer experience tailored to each individual
- Share the Fortnum & Mason story with confidence and pride, bringing our products to life
- Demonstate strong product knowledge across our ranges, from food to gifting
- Support the achievement of sales targets while maintaining a service‑first approach
- Ensure the shop floor is beautifully presented, reflecting our heritage and standards
- Work seamlessly as part of a team to create a warm, welcoming environment
Skills & Experience
Passionate about delivering outstanding service, with a natural ability to connect with people
Proud to represent a brand with heritage, quality, and craftsmanship at its core
Warm, engaging, and attentive, with a strong eye for detail
Collaborative team player who thrives in a dynamic and fast‑moving setting
Flexible and able to work a variety of shifts, including early mornings, evenings, weekends, and public holidays
Benefits
Competitive hourly rate + paid overtime; up to 40% store and restaurant discounts; 28 days holiday + a birthday day off and 5 extra wellbeing days; matched pension scheme; career development opportunities; annual staff party and gifts after 5 years.
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