Front of House Officer, STOCKROOM
Scale 5 (£28,598 – £31,022) plus 2 spinal points for weekend and evening working.
37 Hours, Full Time – 5 days out of 7. Temporary, 2 years.
Location: Stockroom.
Application Deadline: 29th June 2026. Interview dates: 22nd & 23rd July 2026 (in person).
Your Role
We are looking for a warm, open‑hearted, open‑minded individual to join our team. You will have a relentlessly optimistic outlook, fearless attitude to trying new things, and a kind approach to people and the planet.
Key responsibilities include:
- Delivering excellent customer service to all Stockroom visitors and supporting the Stockroom team to do the same.
- Ensuring that Stockroom is welcoming, clean and that any building or operational issues are addressed promptly with Stockroom management team.
- Supervising the day‑to‑day operation of the building and staffing of the site.
- Making regular checks of the systems and processes used in the running and maintenance of the building, and being responsible for the opening and closing of Stockroom.
- Supporting the smooth running of commercial and creative events in the space.
About You
We seek someone who has experience working in a busy, public environment that provides an excellent customer/resident experience. Essential skills include:
- Leadership and team‑building.
- Strong communication and interpersonal skills.
- Problem‑solving.
- Attention to detail and organisation.
- Ability to work in a busy, public‑facing environment with a diverse client group.
- Commitment to delivering excellent customer service.
- Understanding and actively supporting Stockport Council’s diversity and equality policy.
- Understanding inclusive practice and the needs and access requirements of a diverse range of residents within a public space.
- Good IT skills and ability to use a variety of digital systems and software.
About Us
Stockroom is an exciting cultural and creative space with a year‑round events and exhibition programme. It is home to a town centre library, a dedicated kids’ library, Stockport’s heritage archive, a café and flexible studio space.
Located in the heart of the town centre in Merseyway, Stockroom opened in May 2025 and has welcomed over 1,000,000 visitors.
We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues and to offer fair and flexible working conditions.
We are committed to improving employment opportunities for people with disabilities, care leavers and ex‑military personnel. As part of the Guaranteed Assessment Scheme you will be guaranteed an interview if you meet the criteria for the scheme and the essential job role criteria.
Find out if you meet the criteria here: https://www.greater.jobs/our-guaranteed-assessment-scheme
Privacy Notice
If you would like to find out more about the role, please contact Liv Shaw, Operations Manager at Olivia.Shaw@stockport.gov.uk for an informal discussion.
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