Are you looking for a career that makes a difference? Look no further than Severn Trent Water! Our award-winning, innovative company is home to over 8,500 dedicated team members who are passionate about making a positive impact on the world. We offer a diverse range of roles and development opportunities, so there’s something for everyone here. Whether you’re just starting out or looking to take your career to the next level, we have the resources and support you need to succeed.
Here in Developer Services, we’re committed to providing outstanding service to our customers. That’s why we’re proud to be recognised as a leading service provider in our field. We aim to be market‑leading by being easy to deal with, offering value for money, and creating an awesome place to work. To achieve this we need great people who are passionate about playing their part in our journey.
Everything You Need To Know
We’re looking for someone to join the team as a Connection Operative, working in the Derbyshire area. In this role you will provide dependable customer service within set timescales, safely but effectively install our infrastructure assets – pipes and ancillary fittings, and undertake the full range of duties involved in the delivery of an effective installation of new water connections using a wide range of innovative technologies and equipment to ensure water supplies are connected on time.
Other key accountabilities are:
- Respond to customer service issues / queries that are raised on‑site and, taking ownership of the issue, escalating to the appropriate person or team.
- Lead by example and promote a safe working environment whilst ensuring quality standards are met.
- Be accountable for your own health & safety and have a duty of care to your colleagues and anyone affected by the work you do, for example the general public or site personnel.
- Exercise good judgment and balance in terms of the risk/impact to our customers, the general public, and road‑traffic users, relative to the activity in hand, and ensure compliance with statutory, regulatory and company standards at all times.
- Mentor and train new trainees as required.
Interviews will be in the 2nd week of Jan.
What You’ll Bring To The Role
You should have a full driving licence, be NRSWA trained, hold a mini‑digger qualification, and possess a valid blue card. Experience working in the water or utilities industry, with knowledge of connections, is ideal. You must also be able to work directly with customers face‑to‑face, maintain a positive outlook, remain flexible, and accept new ideas and change initiatives. Physical fitness and the ability to work outdoors in all weathers are required.
What’s In It For You
Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it. We offer a range of benefits that recognise great work, award‑winning training, and opportunities to help protect the environment and the communities we serve.
- 25 days holiday plus bank holidays (and the ability to buy or sell up to five days per year)
- Annual bonus scheme (up to £1,500 based on company performance and subject to eligibility)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our Academy
- Electric vehicle scheme and retail offers
- Family‑friendly policies
- Two paid volunteering days per year
What’s Next
We can’t wait to hear from you. Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll let you know the outcome of your application after the closing date, so keep an eye on your phone and emails.
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