Availability Window
- Sun: 09:45 – 16:15
- Mon: 08:00 – 17:00
- Tue: 08:00 – 22:00
- Wed: 08:00 – 22:00
- Fri: 08:00 – 22:00
Team Support rate of pay starts from £14.31 an hour; this increases to £15.52 for stores inside the M25. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.
Customers are at the heart of everything we do.
It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.
Key Responsibilities
- Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
- You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
- Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
- Understanding what may be getting in the way of individuals delivering a great service and actively remove these obstacles with them.
- Celebrating success within the team, being creative in the way you achieve this.
- Being readily available to resolve customer and colleague queries, leaving them with a smile on their face.
- Ensuring the team are dressed for service and positively reflect our brand.
- Providing constructive feedback to Team Manager on individuals contribution to serving customers well.
- Role‑modeling great customer service and standards of dress, demonstrating a natural passion to delight our customers.
- Ensuring our colleagues have the tools to deliver their role well.
- Developing own operational and behavioural skills.
- Forward planning to ensure right resource is available at the right time in the coming week.
- Updating the Duty Manager to ensure they are kept well informed and able to pro‑actively support.
- Supporting managers to co‑ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable of department KPI’s and delivers the practical actions required to achieve these.
You will be someone with great communication skills and works well in a team, while being ready to roll up your sleeves and do what is needed to give our customers great service.
- Get to know your customers, greet them with a smile and serve them with pride.
- Take time to listen, and help out wherever you can.
- Make decisions that are right for our customers.
- Be passionate and knowledgeable about our products and services.
- Always be there, on time and properly presented.
Legal and Company Policies
Accredited Disability Confident Leader and a commitment to a fully inclusive and accessible recruitment process.
Tesco will only recruit individuals who have passed the school leavers age. To find out the school leavers age for your country please read more.
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.
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