Retail Sales Advisor – OMEGA (London Boutiques)

OMEGA is a leading watch manufacturer.

To provide exceptional customer service to all clients, merchandise, promote, and sell all OMEGA products while meeting sales targets and boutique objectives. We are currently seeking talented individuals to join our boutique in London.

Key Responsibilities

• Sales: Greet and serve all clients, providing friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so clients are provided with as much detail as necessary.
• Maintain good knowledge of all functions of watches and other OMEGA products.
• Provide reliable information to clients regarding all matters related to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly, and annual sales targets.
• Deliver exceptional customer service to every client, every time, whether by email, over the phone, or in person in the boutique.
• Security: Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention, and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.
• Cash handling/Payment transactions: Handle all transactions responsibly and securely.
• Perform till functions, cashing up, payments, and general duties.
• Manage cash, credit cards, and related transactions.
• Care of the Store: Keep the store clean and presentable at all times.
• Ensure back of house and shop floor are maintained equally.
• Stay Health & Safety aware.
• Maintain good visual merchandising standards.
• Communication: Adhere to company policies and regulations, attend briefing sessions, present themselves professionally to customers and colleagues, communicate effectively with international clients, and be familiar with their customs and culture.
• Product Knowledge: Attend regular training days, be self‑motivated and proactive to understand new products and apply training and instructions, and deliver good product knowledge to customers.
• Other: Undertake all duties and responsibilities within the remit of the post under line manager direction.

Professional Requirements

• Experience in the retail industry at a sales advisor level.
• Previous experience from a watch/jewellery or prestige retail background.
• Must have an understanding of luxury retail.
• Must enjoy their work and have a natural passion for OMEGA, watches in general, or selling in a luxury retailer.
• Be accommodating to shifts, longer trading hours and staying late for VIPs.
• Have experience dealing with international customers.
• Ability to communicate in other languages, for example, Mandarin or Arabic.

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