Mode Search is proud to be partnering with a globally recognised luxury brand to recruit an experienced Store Manager. We are seeking an inspiring and commercially driven leader to oversee one of the brand’s key retail locations. This is a unique opportunity to drive commercial performance, deliver exceptional client experiences, and cultivate a high-performing team culture within a prestigious luxury environment.
Our client is an internationally renowned luxury house, celebrated for its exceptional craftsmanship, timeless design and commitment to excellence. With a rich heritage and strong global presence, the brand continues to set the benchmark for luxury retail. Their boutiques are designed to offer a refined and personalised shopping experience, where meaningful client relationships and outstanding service are at the heart of everything they do.
The Role
- Lead and inspire a high-performing team to achieve and exceed sales, service and clientelling objectives.
- Act as a true brand ambassador, ensuring the highest standards of luxury service and customer experience are consistently delivered.
- Drive CRM performance by developing and nurturing a strong VIP client base through proactive clientelling initiatives.
- Recruit, coach, develop and retain top talent, fostering an inclusive, supportive and performance-driven culture.
- Conduct regular coaching sessions, performance reviews and development plans to maximise team potential.
- Develop and execute commercial strategies to achieve sales targets and optimise store performance.
- Monitor and analyse key performance indicators, identifying opportunities and implementing action plans where required.
- Ensure operational excellence across all aspects of the business, including stock management, inventory accuracy, compliance and loss prevention.
- Partner closely with regional and head office teams to share insights, drive business initiatives and support overall company objectives.
- Maintain exceptional visual merchandising standards and ensure the boutique reflects the brand’s luxury positioning at all times.
- Resolve client concerns with professionalism and diplomacy, ensuring a seamless and elevated customer journey.
Requirements
- Minimum 5 years’ experience within luxury or premium retail, including significant store leadership experience.
- Proven track record of driving sales performance, CRM growth and clientelling success.
- Strong people leadership skills with experience recruiting, coaching, mentoring and developing high-performing teams.
- Passion for delivering exceptional luxury service and creating memorable client experiences.
- Commercially astute with strong analytical skills and experience managing retail KPIs.
- Strong operational capabilities, including inventory management, compliance and store operations.
- Experience using CRM systems, POS platforms and retail reporting tools.
- Excellent communication, interpersonal and stakeholder management skills.
- Highly organised, detail-oriented and solutions-focused.
- Flexible to work evenings, weekends and peak trading periods as required.
To apply, please send your CV to info@modesearch.co.uk or click the apply button.
Please note: due to high volumes of interest, only shortlisted candidates will be contacted.
We look forward to hearing from you!
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