Automotive Technical Support Specialist

Job Description:

Automotive Technical Support Operator

Location: The Retail Motor Industry Federation (RMI) Coventry

Job Purpose

To provide the day-to-day telephone service for the Technical Support Department.

The Person

A team player who can remain calm under pressure. Logical and organised with strong IT skills (particularly internet) and a “can do” attitude along with good communication skills

Accountabilities and Main responsibilities of the job

• Answer incoming technical queries and providing real-time technical support to members.
• Provide technical support to approved Electric vehicle repair workshops.
• Record member usage of technical enquiries on an online database
• Maintain up to date technical information and update technical library with latest information in electronic format.
• Support the team in the provision of technical information to members through the bulletin, and other printed documents.
• Set and reset test vehicles and test rigs for candidate assessment at our Academy.
• Create guides for technical areas.
• Assist in internal quality assurance checks.
• Assist where necessary at Academies.

Job related experience, qualifications and skills

Essential

• Own vehicle to travel to our academy (when required) – mileage claimable
• Have a good electrical understanding of complex systems.
• An ability to convey complex technical information and advice by telephone
• Familiarity with vehicle technical information in a variety of formats.
• Proven customer service skills
• Excellent communication skills.
• Ability to manage own workload & work with minimum supervision.
• Good I.T skills with team viewer, etc

Desirable

• Have a background in Electric vehicle repair and diagnosis.
• Up to date understanding and qualification of service and repair in the automotive trade at a level 3 or equivalent.
• Up to date diagnostic skills and familiarity with manufacturer and 3rd party diagnostic equipment.

Benefits

· Company Laptop

· Health Cash plan (on completion of probation)

· Pension Scheme (on completion of probation)

· Progression opportunities

· Commission scheme

Job Type: Full-time

Benefits:

• Company pension
• On-site parking

Work Location: In person – Coventry

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