Branch Sales Manager

Visum Recruitment are delighted to be representing our client, a well-established Industrial supplier, who are seeking an experienced and driven Branch Manager to join them on a full-time, permanent basis at their Norwich branch.

The role of the Branch Manager will be to lead the day-to-day operations of the branch, manage and develop a small team, drive sales growth, and ensure excellent customer service. You will play a key role in the continued success of the branch, overseeing operational performance, customer relationships, and financial results.

Branch Manager Job Overview

• Lead, motivate, and manage a team of 5–10 employees to achieve branch objectives and performance targets.
• Oversee the day-to-day running of the branch, ensuring efficient operations across sales, customer service, purchasing, and administration.
• Develop and implement strategies to grow sales revenue and increase market share within the region.
• Build and maintain strong relationships with customers, suppliers, and key industry contacts.
• Identify opportunities to develop existing accounts and win new business.
• Monitor branch financial performance, including revenue, profitability, forecasting, and operational KPIs.
• Ensure CRM systems are maintained accurately and all customer activity is recorded.
• Promote a strong customer-focused culture, ensuring high levels of service and customer satisfaction.
• Support employee development through coaching, mentoring, and performance management.
• Ensure compliance with company policies, quality standards, and health & safety requirements.
• Prepare branch reports and communicate performance updates to senior management.

Branch Manager Job Requirements

• Strong commercial awareness with experience driving sales growth and customer development.
• Excellent leadership and people management skills.
• Good understanding of branch operations, inventory management, procurement, and customer service.
• Experience managing budgets, forecasts, and operational performance metrics.
• Strong communication and relationship-building skills.
• IOSH Managing Safely qualification (or equivalent) would be advantageous.
• Full UK Driving Licence.

Branch Manager Salary and Benefits

• Salary up to £55,000
• Company pension
• 25 days annual leave plus bank holidays

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