Store Manager

UK-Store Manager

Location: Westfield London, London, UK

Role Summary

Anker Innovations is looking for an experienced and customer-focused Store Manager to lead our brand experience store at Westfield London. This role will be responsible for the overall day-to-day management of the store, including team leadership, customer experience, operational execution, and commercial performance.

This is an exciting opportunity for a hands-on retail leader with strong commercial awareness, a passion for consumer technology, and the ability to build and develop a high-performing team in a fast-paced environment.

Key Responsibilities

• Take full responsibility for the day-to-day running of the store, ensuring high standards across sales, service, operations, and presentation
• Drive store commercial performance through strong leadership, effective coaching, and excellent customer engagement
• Deliver an excellent customer experience, creating a premium and welcoming in-store environment that reflects the Anker bran
• dLead, coach, and develop the store team to achieve individual and store performance goals
• Recruit, onboard, and train team members, building a strong and motivated store team
• Manage rotas, staffing levels, and daily floor planning to ensure effective store coverage at all times
• Monitor store performance, sales trends, and customer feedback, identifying opportunities to improve result
• sEnsure high standards of visual merchandising, product presentation, cleanliness, and overall store environment
• Oversee stock management, replenishment, stock accuracy, and loss prevention processes
• Manage customer queries, complaints, and escalations in a professional and timely manner
• Ensure compliance with company policies, cash handling procedures, and health & safety requirements
• Work closely with internal teams to support product launches, campaigns, promotional activity, and retail initiatives
• Provide regular reporting and feedback on store performance, operational challenges, and opportunities for improvement

What We’re Looking For

• 3–5 years of experience in store management, retail operations, or a similar leadership role
• Strong track record of driving commercial performance and delivering store KP
• IsExperience in consumer electronics, technology, premium retail, or other customer-led retail environments would be highly beneficial
• Strong leadership and people management skills, with the ability to motivate, coach, and develop a team
• A hands-on approach with the ability to lead from the shop floor
• Excellent customer service skills and a genuine passion for creating strong in-store experiences
• Good commercial awareness and the ability to use store performance insights to drive action
• Strong organisational and problem-solving skills
• Good understanding of retail operations, stock control, visual merchandising, and compliance
• Confident communication skills in English
• Flexibility to work weekends, bank holidays, late trading hours, and peak retail periods as required

Desirable

• Experience working in a brand-led or experience-led retail environment
• Experience supporting a new store open
• ingInterest in consumer technology and smart electronics products
• Experience working within an omni channel retail environment

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