Credit Control Administrator | Property & Lettings
Salary: £29,000 – £32,000 + Discretionary Bonus
Location: Richmond
Working Hours: Monday-Friday, 9:00am-5:30pm
My client, a highly regarded and well-established property business, is seeking a Credit Control Administrator to join their successful Lettings Client Accounts team.
This is an excellent opportunity for an organised, proactive and detail-oriented individual to join a professional and fast-paced environment supporting a substantial residential lettings portfolio.
Unlike traditional finance or corporate credit control positions, this role sits at the heart of a busy property operation. Whilst collections and account management form part of the position, the role is heavily focused on communication, administration, problem-solving and stakeholder management.
It would particularly suit someone with previous credit control experience who enjoys working with people, handling queries and taking ownership of processes within a collaborative team environment. Exposure to lettings, property management or Reapit would be highly advantageous.
The Role
You will be responsible for managing outstanding debt across a large residential tenancy portfolio, working closely with tenants, landlords and internal departments to resolve payment issues efficiently and professionally.
This is a high-volume position requiring excellent organisation, resilience and the ability to manage multiple priorities simultaneously.
Key Responsibilities
- Managing and reducing outstanding debt across a large tenancy portfolio
- Chasing overdue payments and resolving account-related issues
- Liaising with tenants, landlords and internal stakeholders on a daily basis
- Investigating delayed rent payments and outstanding balances
- Handling high volumes of inbound and outbound communication
- Resolving account queries and assisting with reconciliations
- Maintaining accurate records and updating internal systems
- Supporting wider collections performance and debt reduction initiatives
- Building and maintaining strong working relationships with stakeholders across the business
Typical Daily Activity
- Approximately 120 outbound emails
- Managing 80-100 inbound emails
- 20-30 outbound telephone calls
- Ongoing account investigation, administration and query resolution
About You
To be successful in this role, you will possess:
- Previous Credit Control experience (essential)
- Strong administrative and organisational skills
- Excellent written and verbal communication abilities
- A confident and professional telephone manner
- Strong attention to detail and accuracy
- Analytical and problem-solving capabilities
- The ability to manage a high-volume workload effectively
- A proactive and resilient approach to work
- Property, lettings or estate agency experience (highly desirable)
- Experience using Reapit or similar property software (advantageous)
This position would suit someone looking to develop a long-term career within Credit Control and property operations, rather than pursuing formal accountancy qualifications such as ACCA or CIMA.
What’s On Offer
- Basic salary of £29,000 – £32,000 depending on experience
- Discretionary bonus scheme
- Opportunity to join a highly respected property business
- Professional, structured and supportive working environment
- Long-term career stability and progression opportunities
- Exposure to a large-scale, high-performing lettings operation
- Potential hybrid working following successful completion of probation
- Collaborative team culture with ongoing training and development
Benefits
- Private medical insurance
- Pension scheme
- Life assurance
- Income protection cover
- Generous annual leave entitlement
- Additional long-service holiday allowance
- Enhanced maternity, paternity, adoption and shared parental leave
- Employee Assistance Programme (EAP)
- Mental health and wellbeing support
- Virtual GP access
- Interest-free season ticket loan
- Rental deposit loan
- Cycle to Work scheme
- Employee discounts platform
- Share purchase and savings schemes
- Charity volunteering days
- Professional training and development
- Support for industry qualifications
- Structured career progression
- Family support and coaching programmes
- Social events and team activities
- Referral bonus scheme
- Flexible working opportunities where appropriate
If you have strong credit control experience and are looking to join a respected property organisation where communication, organisation and relationship management are key, I would be delighted to hear from you.
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