Internal Sales Executive

Internal Sales Executive

Location: Tottenham, N15

Salary: £35,000 per annum

Hours: Monday – Friday 7am – 5pm | Alt Saturdays 6.30am – 3.30pm

About the Role:

As an Internal Sales Executive, you’ll manage inbound enquiries, support both trade and commercial customers, and convert leads into confirmed orders through expert advice and tailored solutions. You’ll play a key role in driving sales growth across the Tottenham area while delivering a smooth, professional customer experience and developing long term relationships with customers visiting our trade counter.

Benefits:

• Perkbox – 24/7 discounts, wellbeing support, online GP & more
• Company Pension Scheme
• Group Life Assurance (up to 3x salary, subject to length of service)
• Staff Discount on all products
• Cycle to Work Scheme
• Employee Assistance Programme
• Long Service Awards
• 23 Days Annual Leave + Bank Holidays + Birthday Day Off

Requirements:

• Must have sales experience within a builders’ merchant
• Strong product knowledge across relevant systems, materials, and accessories
• Excellent communication and relationship-building skills
• Highly organised with the ability to manage multiple enquiries and projects
• Customer-focused with strong commercial awareness
• Experience using CRM systems and sales reporting tools

Key Responsibilities:

• Handle all sales enquiries with confidence and technical expertise – over the phone or on the trade counter.
• Build and maintain strong relationships with trade and commercial customers coming into the branch
• Provide specialist advice on products and systems
• Prepare accurate quotations, process orders, and manage follow-ups
• Maintain accurate CRM records and track sales performance
• Work closely with branch teams, suppliers, and operations to ensure seamless order fulfilment
• Re-engage lapsed accounts and identify upselling opportunities
• Support product promotions and marketing initiatives
• Share market insights, competitor intelligence, and customer feedback to support continuous improvement

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