Customer Service Advisor – Exeter, UK
About the Role
Help shape better experiences for our customers
At EDF, were working towards Britains net zero future and our Customer Service Advisors play a vital role in making that happen. Youll be at the heart of our customer operations, supporting businesses with their energy needs and delivering simple, effective solutions when it matters most.
If you enjoy helping people, solving problems and being part of a supportive team, this could be the perfect opportunity for you.
WhatYoullBeDoing
As aCustomer Service Advisor, youll support customers across a range of channels, including phone, email and digital platforms, taking ownership of queries from start to finish and ensuring every interaction is handled professionally and efficiently.In this role, youll:
- Resolve customer enquiries accurately and within agreed timeframes
- Collaborate with colleagues to handle more complex issues
- Maintain up-to-date and accurate records across multiple systems
- Share feedback and ideas to improve processes and the overall customer experience
- Contribute to a supportive, team-focused environment
Depending on your team, you may work with a portfolio of business customers, or with energy consultants acting on behalf of customers.
Who You Are
Were looking for people who are passionate about delivering great service and making things easier for customers.To be successful in this role, youll bring:
- Customer service experience,preferablygained in areas such as utilities, retail or hospitality
- Strong communication skills and a customer-first mindset, with the confidence to handle a high volume of calls (typically 1517 per day)
- Confidence using multiple IT systems, including Microsoft Office and other digital tools
- Good organisation and attention to detail, enabling you to manage a busy workload effectively
- The ability to stay calm under pressure in a fast-paced environment
- A proactive approach to problem-solving, with a willingness to take ownership
- Knowledge of the UK energy industry (desirable)
Most importantly, you dont need previous call centre experience if youve delivered great service and enjoy helping people, wed love to hear from you.
Pay, Benefits and Culture
Youlljoin us on a competitive starting salary of27,019, the potential for an annual bonus, and a market-leading pension scheme.
The role can be carried out on a hybrid arrangement although you must be willing to attend our main office in Exeterat least twice a week. Initially, this will be full time site based for your first 2 to 3 months until training and development is completed.
At EDF, we believe there are multiple definitions of what it means to succeed. Thats why we offer you the freedom to develop a career thats unique to you. Here, Success is Personal its your journey, powered by us.
Everyone is welcome at EDF; were committed to building a workforce that reflects gender balance, social mobility and inclusion of minority ethnic backgrounds, LGBTQ+ communities and those with disabilities.As a Disability Confident employer, we will support applicants requiring adjustments.
Join us and find your success at EDF!
Closing date for applications isThursday 9thJuly2026
You must have the right to work in the UK (visa sponsorship is not available for this role)
#SuccessIsPersonal #EDFcareers #LI-Hybrid
Success is Personal. It’s your journey, powered by us. Join us and drive the transitiontowards An ElectricBritain.
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