FRENCH SELECTION (FS)
French speaking Reservations Coordinator
Location: London
Salary: circa £29,000 pa plus lunch voucher and great benefits
Ref: 4313RF1
To apply using our preferred format, please visit French Selection website, see website link below, go to the vacancies page, search job reference: 4313RF1
Website: www.french-selection.co.uk
A well-established luxury hotel chain with a presence throughout the UK and globally
Main duties: An exciting opportunity to join a dynamic team within the global contact centre to manage guest reservations
The role:
– Manage guest reservation enquiries for all hotels within the collection via telephone and email in a professional and timely manner.
– Process, confirm, amend and cancel reservations accurately within the reservation systems.
– Provide detailed information to guests regarding hotel services, room availability and rates.
– Conduct follow-up communications related to reservation requests to ensure a seamless and positive guest experience.
– Coordinate guest special requests and communicate them effectively to the appropriate hotel departments to ensure guest expectations are met.
– Maintain strong communication between the Global Contact Centre and individual hotels to ensure operational alignment and service consistency.
– Build positive relationships with guests and internal teams through clear, professional and courteous communication.
The candidate:
– Fluent in French (written and spoken ) essential
– Experience working in reservations / hospitality beneficial
– Customer service experience a plus
– Excellent communication skills with the ability to interact professionally
– Ability to prioritise and multitask
– must be able to work shift patterns
The salary: circa £29,000 pa plus lunch voucher and great benefits
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