AI & OPERATIONS ANALYST – Wilson Hawkins
£ – Competitive Office-Based / Central London
ROLE OVERVIEW
Wilson Hawkins is looking for a razor-sharp, technically minded, and ambitious AI & Operations Analyst to redesign and supercharge our block management operations.
This is an entry-level role designed for a brilliant “green” starter—a graduate or self-taught tech enthusiast—who wants to sit at the intersection of business operations and cutting-edge technology. This is not a traditional property role; you won’t be managing blocks. Instead, your mission is to completely optimise our entire operational processes. You will build intelligent AI workflows, design custom business tools, and bridge the gap between our CRM, Google Sheets, and proprietary platforms to eliminate repetitive manual work.
If you are obsessed with figuring out how things work, love playing with AI tools, and naturally look for ways to make manual workflows faster and smarter, you will thrive here. This is one of our most impactful hires of the year, offering a completely unique blank canvas to build modern business systems within a fast-moving, boutique agency environment.
ROLE EXPECTATIONS
You will dive deep into our day-to-day operations to understand the anatomy of a residential block’s lifecycle—from site inspections and compliance logging to Section 20 notices and service charge tracking. With guidance from senior management, you will map out these recurring tasks and completely re-engineer them.
Your core responsibility will be building and maintaining the digital bridges that connect our business data. You will take raw data from our CRM and Google Sheets and transform them into intelligent, custom-made internal tools and automated AI workflows that our team will rely on every day.
You don’t need decades of corporate experience; you just need to be exceptionally logical, highly organized, eager to learn, and fundamentally driven by problem-solving.
WHAT SUCCESS LOOKS LIKE
- Workflow Re-engineering: Core block management operations are successfully audited, mapped, and redesigned for maximum efficiency.
- AI Infrastructure: Next-generation AI business workflows are successfully built, linking our CRM, Zapier, Google Sheets, Looker Studio into seamless automation modules.
- Custom Tool Creation: Practical, custom-made internal scripts and tools are deployed, significantly reducing the time property managers spend on admin.
- Data Integrity: Information flows flawlessly between our property software, CRM, and tracking sheets without manual data entry errors.
- Team Adoption: The wider team easily adopts the tools and workflows you design, finding them intuitive and indispensable to their daily work.
HOW YOU’LL SPEND MOST OF YOUR TIME
Most weeks, you will be:
- Mapping Processes: Shadowing our property management team to audit existing workflows, identify bottlenecks, and pinpoint opportunities for automation.
- Building Modules: Using automation platforms (like Make, Zapier, or n8n) and AI frameworks to design custom business workflows that trigger automatically based on CRM updates.
- Harnessing Data: Constructing advanced Google Sheets architectures, writing custom scripts, and integrating them with APIs to act as powerful internal data engines.
- Creating Internal Tools: Designing clean, user-friendly forms, dashboards, and custom interfaces that the team can use to input and extract property data smoothly.
- Testing & Iterating: Constantly gathering feedback from property managers, running tests on your newly built modules, and refining your tools based on real-world use.
- Documenting Systems: Writing simple, clear, and scannable “how-to” guides (SOPs) for the new workflows you introduce so the whole business stays aligned.
WHO THIS ROLE IS FOR
This role is ideal for someone who:
- Is an ambitious starter: A recent graduate or early-career professional looking for a breakthrough role where they can make a massive, visible impact from day one.
- Thinks in systems: You love breaking down a messy, multi-step problem into clean, logical inputs and outputs.
- Is a tech tinkerer: You are highly proficient with Google Sheets (macros, advanced formulas, Apps Script), Zapier and other automation tools and love experimenting with AI prompting, GPTs, or automation tools.
- Wants to build: You aren’t looking to just follow instructions—you want to actively prototype, test, and build custom tools from scratch.
- Communicates clearly: You can listen to a non-technical colleague explain their daily frustrations and translate that into a technical workflow fix.
- Possesses relentless curiosity: You learn fast, ask great questions, and don’t rest until you’ve figured out why a line of logic or an automation isn’t working.
EXPERIENCE THAT HELPS
- Hands-on experience building personal or academic tech projects, automations, or complex spreadsheet models.
- Familiarity with low-code/no-code tools (Zapier, Make/Integromat, Glide, Softr, Bubble) or a strong interest in mastering them quickly.
- Basic understanding of how APIs function or light exposure to coding languages (JavaScript/Google Apps Script, Python) is a huge plus, though full software engineering expertise is not required.
- A background or degree in Business Operations, Computer Science, Engineering, Data Analytics, or a highly logical discipline.
- Any prior exposure to fast-paced agency environments, startups, or customer relationship management (CRM) software.
WHAT WE OFFER
- Competitive starter salary, closely aligned to your technical potential.
- Performance-related bonus structures tied directly to operational efficiencies and successful tool deployments.
- Direct mentorship from senior leadership and hands-on experience driving a company-wide digital transformation.
- Funded support for continuous professional development, including advanced courses in automation, AI business applications, and tech stacks.
- A vibrant, tech-forward boutique environment where your ideas are instantly heard and your creations are put into immediate production.
ABOUT WILSON HAWKINS
At Wilson Hawkins, we believe property management has the power to transform communities and protect long-term asset value. Our mission is to deliver exceptional block management service, data-driven insights, and transparent support for Freeholders, Directors, and leaseholders alike.
By combining deep statutory and leasehold expertise with innovative, tech-driven solutions, we create a seamless and transparent management experience. We empower clients to make confident decisions about their properties at every stage of their journey.
We are committed to setting new standards within the block management sector through a modern, client-centric approach rooted in innovation, exceptional communication, and professional accountability. At Wilson Hawkins, our values shape everything we do: we act with integrity, treat people with respect, embrace forward-thinking solutions, and hold ourselves to the highest standards of professional care.
HOW WE HIRE
- Application: Submit your CV and a short cover letter telling us about a process you’ve built, automated, or optimized (even if it was a personal project!), and why Wilson Hawkins is the right fit.
- Introductory Call: An initial 15-minute introductory conversation with our team to discuss your technical interests.
- Technical & Logical Interview: A session with senior management focused on how you approach problem-solving, process mapping, and your comfort level building with tools like Google Sheets and AI.
- Culture Fit Session: A brief, informal catch-up to meet the team you will be supporting and get a feel for our workspace.
We aim to move quickly and will communicate clearly at every stage of the recruitment process.
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