Cloud CCaaS Architect for AI & Omnichannel

Johnson Controls, Inc. is seeking a Solutions Architect in Manchester to shape and evolve their global cloud contact center ecosystem. This key role involves designing scalable solutions across voice, digital, and AI-driven channels, while collaborating closely with other stakeholders.

With a proven track record in contact center solution architecture, the ideal candidate will have hands-on experience with cloud platforms like NICE and Amazon Connect. This position offers an exciting opportunity to improve customer experience and operational performance within a dynamic environment.

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