We are seeking an experienced Senior ServiceNow Engineer with specific experience of implementing and supporting the GRC modules, IRM, BCM and TPRM.
Reporting to the ServiceNow Platform Manager, this role is a critical addition to the existing ServiceNow Core team. The successful candidate will work closely with the existing Senior ServiceNow Engineers to extend our ability to support and improve our use of IRM.
Key Responsibilities
- Be a subject matter expert for the ServiceNow product set, responsible for its development and operational delivery.
- Ensure all aspects of service delivery meet governance and quality standards by adhering to policy and procedures.
- Manage day‑to‑day technical operations of the ServiceNow product suite, focusing on GRC.
- Translate business requirements into ServiceNow technical solutions, optimizing automation and integration.
- Triage and estimate incoming enhancements and requests for the platform.
- Ensure all ServiceNow enhancements and integrations align with out‑of‑the‑box best practice and maintain a high Health Scan score.
- Provide technical governance, guidance, and approval of changes submitted for review.
- Manage preparation for and testing of platform upgrades.
- Work with process owners to ensure a smooth transition of all future process automations and integrations.
- Identify opportunities for enhancements to other products that provide cost savings, efficiency improvements or simplification through automation or streamlining.
- Design and develop complex and critical solutions for the ServiceNow platform based on business requirements.
- Ensure all audit and IT Security requirements (EMEA and Tokyo Head Office) are met.
- Create and maintain documentation including policy, process, procedures and detailed technical reference material.
- Ensure all relevant training materials and guides are available for the platform.
- Oversee development and administrative tasks carried out by junior and off‑shore members of the team.
Maintain and enhance good working relationships with stakeholders across the region and globally to share best practices, provide support and develop effective local policies and procedures appropriate to the Company.
Work Experience
The role holder will have 5+ years of technical experience with implementing and supporting ServiceNow and an in‑depth understanding of the IRM module.
Functional / Technical Competencies
- Technical Knowledge: Strong understanding of risk management and ServiceNow best practices.
- Problem‑Solving Skills: Expertise in root cause analysis and problem‑solving techniques.
- Regulatory Understanding: Proven experience ensuring compliance with regulatory standards in the financial/technology sector; experience with DORA is ideal.
- Interpersonal Skills: Exceptional communication, leadership, and collaboration skills to work effectively with cross‑functional teams.
Education / Qualifications
- Educated to degree level, ideally in Information Technology, Computer Science, Engineering or a related field.
- Relevant and current ServiceNow certifications.
- Familiarity with frameworks such as ITIL and COBIT.
- Experience working in regulated environments, particularly in finance, insurance, or critical infrastructure sectors.
Personal Requirements
- Evidence of effective communication skills both written and verbal, including presentations.
- Strong analytical and problem‑solving skills.
- Excellent attention to detail and accuracy.
- Results driven with a strong sense of accountability.
- An ability to operate with urgency and prioritise work accordingly.
- A structured and logical approach to work.
- Excellent interpersonal skills.
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non‑discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
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