Customer Operations Team Lead – Data-Driven, US

Lendable is searching for a Team Lead in Customer Operations to oversee and develop a team of front-line agents. Your role will involve ensuring the delivery of exceptional service to US customers across the Cards product, leading to the achievement of key performance indicators.

You will manage team performance, identify process improvements, and champion customer experience initiatives while ensuring compliance with regulatory standards. Strong leadership, analytical skills, and a customer-first approach are essential for this position.

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