To support the Group Manager/Service Manager for the effective and efficient delivery of undergraduate teaching services: Bachelor of Dental Surgery (BDS) and School of Dental Hygiene and Therapy (SoDHT) provided within Specialty Management Groups within Dental Services for hospital including research programmes.
Main duties of the job
The key focus of the role will be to support the undergraduate training programmes with regard to ensuring sufficient supply of appropriate patients for Clinical Practice and Teaching Specialties: BDS and SoDHT within hospital and outreach placement provider.
To work alongside the Service Manager leading Specialty Management Group(s) to ensure the services continue to be run efficiently and meet their income targets. This will include supporting and implementing service change and improving operational processes.
To ensure that all undergraduate dental student patients are managed/booked in accordance with Divisional Standards and Service Standing Operating procedures (SOPs).
The post holder will support and deputise for the Service Manager ensuring key business targets are met and to highlight areas of non-compliance.
Job responsibilities
- To be accountable for delivery of the undergraduate teaching timetable requirements for dental students within Clinical Practice, Specialty Teaching and School of Dental Hygiene and Therapy (SoDHT). This will involve being accountable for ensuring clinical activity is programmed into the patient administration system accordingly to agreed clinic guidelines to ensure activity is captured and aligned to teaching specialties to secure appropriate income.
- The post holder will be responsible for the monthly validation of waiting list data and reporting performance, and will also need to lead validation across the Specialty Management Group.
- To lead on ensuring that demand and capacity of teaching clinics are revised in accordance with the agreed processes and that requests for changes to clinics do not breach clinic rules and agreed processes.
- To lead on the sickness reporting process of dental students resulting in minimum impact to patients booking by arranging alternative cover to see patients (i.e. on the same day) to avoid cancellation.
- To be accountable for ensuring appointments are made within a timely manner and teaching clinic capacity is fully utilised, taking remedial action as required. This will include monitoring weekly capacity and booked appointments together with forecasting ahead.
- To lead on the delivery of the annual induction process of new dental students (BDS and SoDHT). This will involve presentations to all dental students, including explanation of step‑by‑step processes and procedures to follow with regards to management of patients.
- To provide daily support to dental students with regard to any support they require for facilitating their patient care (e.g. RA Smartcard problems, booking issues).
Person Specification
- Significant operational management experience in a patient / customer service / contact centre environment.
- Relevant leadership and management qualification or significant experience managing a patient / student customer service / contact centre environment.
Qualifications/training
- Degree or equivalent professional qualification or experience.
- Evidence of continuous professional development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Salary
£39,959 to £48,117 a year dependent on experience
Contract
Fixed term
Duration
14 months
Working pattern
Full-time
Reference number
820-8019625-DEN
Job locations
Birmingham Dental Hospital & School of Dentistry
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