Solutions Engineer (Infrastructure)
Location: London (Hybrid Working Available)
Salary: Competitive + Excellent Benefits
Are you an experienced Infrastructure Engineer looking to take the next step in your career within a fast-growing Managed Service Provider?
We’re recruiting on behalf of a well-established IT services business that supports a diverse portfolio of clients across the creative and professional services sectors. This is an exciting opportunity for a technically strong engineer with MSP experience to join a collaborative team, delivering high-level support and infrastructure projects.
The Role
As a Solutions Engineer, you’ll provide advanced 3rd Line support while playing a key role in delivering infrastructure and cloud-focused projects. You’ll act as an escalation point for junior engineers, troubleshoot complex technical issues, and help clients maximise the value of their IT environments.
This position would suit someone with at least 3 years’ experience in infrastructure support, ideally gained within an MSP environment.
Key Responsibilities
- Provide 3rd Line support to clients both remotely and onsite
- Troubleshoot and resolve complex infrastructure and networking issues
- Configure, deploy and maintain Windows Server environments
- Manage and support virtualised environments using Hyper‑V and VMware
- Administer backup and disaster recovery solutions, particularly Veeam
- Support Microsoft 365 and cloud-based technologies
- Manage networking technologies including DNS, DHCP, VLANs, VPNs and routing
- Act as an escalation point for 1st and 2nd Line Engineers
- Deliver infrastructure upgrades, migrations and virtualisation projects
- Create and maintain technical documentation
- Build strong relationships with clients through excellent customer service
Required Skills & Experience
- Previous experience within a Managed Service Provider (MSP)
- Strong Windows Server administration experience
- Active Directory, Group Policy, DNS and DHCP expertise
- Hyper‑V and/or VMware virtualisation experience
- Veeam Backup & Replication experience
- Strong networking knowledge (TCP/IP, VLANs, VPNs, Routing)
- Experience with Microsoft Intune
- Knowledge of Microsoft 365 environments
- Familiarity with endpoint security solutions such as Microsoft Defender, Sophos or Bitdefender
- Excellent troubleshooting and communication skills
Desirable Experience
- MDT (Microsoft Deployment Toolkit)
- Cloud storage platforms such as LucidLink or Egnyte
- Infrastructure migration and transformation projects
What’s On Offer?
- Hybrid working with regular remote working opportunities
- Ongoing training and professional development
- Clear progression opportunities
- Staff recognition awards and referral bonuses
- Regular company‑funded social events
- Enhanced annual leave allowance increasing with service
- Supportive and collaborative team culture
The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com.
SER-IN
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