Lead Technical Architect – Contact Centre

Manchester Digital is seeking a Lead Technical Architect to oversee the architecture design for its Digital Channels Contact Centre. The ideal candidate will be responsible for transforming the current call centre into an advanced multi-channel contact centre, utilizing modern IT solutions.

This role requires experience in network architecture across various systems and a deep understanding of Contact Centre platforms. The successful applicant will inspire teams while ensuring effective communication with stakeholders and governance over technology implementations.

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