Job Title: Technical Major Incident Manager (Contract)Location: London, UK (Hybrid – 3 days onsite)Duration: 6-month rolling contract (up to 18 months)Engagement: Circa £500 p/d PAYE
We are seeking an experienced Technical Major Incident Manager (VP-level contractor) to lead the end-to-end management of high-severity incidents within a complex, enterprise-scale technology environment. This is a critical role focused on driving service restoration, managing senior stakeholders, and ensuring operational resilience across a global organisation.
Key Responsibilities:
- Lead and command major technology incidents across infrastructure, applications, cloud, networks, and third parties
- Establish clear incident governance including roles, bridge calls, and communication structures
- Coordinate technical teams and vendors to drive rapid service restoration and remove blockers
- Provide clear, real-time updates and executive-level communications during incidents
- Assess business impact, operational risk, and potential security exposure; elevate where required
- Maintain accurate documentation of timelines, decisions, risks, and actions
- Manage senior stakeholders across technology and business functions
- Support Problem and Change Management processes, including post‑incident reviews
- Ensure seamless handover of incidents across global teams (follow‑the‑sun model)
Skills & Experience Required:
- Proven experience leading major incidents in large‑scale, 24/7 environments
- Strong understanding of modern infrastructure (cloud, distributed systems, networks, databases)
- Solid knowledge of ITIL practices (Incident, Problem, Change Management)
- Ability to operate under pressure with excellent decision‑making and problem‑solving skills
- Strong communication skills with the ability to translate technical issues into business impact
- Experience engaging and influencing senior stakeholders
- Awareness of cybersecurity principles and risk assessment
This role offers the opportunity to operate at the heart of a mission‑critical function, ensuring stability and resilience across a global technology landscape.
If interested, please apply via the link or email your CV to lthomson@mcgregor-boyall.com
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
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