Guest Experience Lead — 5-Star Hotel & Spa

The Alexander Hotel Collection in East Grinstead is looking for a Guest Services Manager to ensure exceptional guest experiences. This role demands a five-star smile and a friendly personality to assist guests from check-in to departure.

Your responsibilities include overseeing service levels, managing team interactions, and resolving guest complaints. The position offers an annual salary of £27,500 plus benefits such as 4 weeks of holiday, employee discounts, and more.

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