Desktop Engineer / 1st & 2nd Line Support Engineer – Office based, Hattersley, Monday to Friday £30-35k
We’re looking for a 1st / 2nd Line Support Engineer to join a well-established IT function supporting a large, multi‑site organisation with around 1,600 users. Based at head office, this is a hands‑on role where you’ll be central to keeping day‑to‑day operations running smoothly, providing responsive support across a broad user base.
This 1st / 2nd Line Support Engineer role suits someone who enjoys variety, takes ownership of issues and wants exposure to a wide range of technologies. You’ll be supporting hardware, software, Microsoft 365 and line of business systems, working in a structured environment with a strong focus on service delivery and user experience.
The 1st / 2nd Line Support Engineer will manage tickets end‑to‑end, troubleshoot effectively and work closely with the wider IT team. It’s a role where being organised, proactive and confident dealing with stakeholders is key.
Key responsibilities:
- Provide day‑to‑day support as a 1st / 2nd Line Support Engineer across hardware and software
- Manage and prioritise tickets through the service management system
- Troubleshoot issues across Windows 11 and Microsoft 365
- Support line of business applications
- Install, configure and maintain devices and user equipment
- Support Intune, Autopilot and modern workplace tools
- Assist with AV, meeting room tech and office systems
- Maintain documentation and update knowledge bases
- Support asset management and JML processes
- Work closely with internal teams to resolve issues efficiently
What they’re looking for:
- Experience as a 1st / 2nd Line Support Engineer or similar
- Strong desktop support across Windows and Microsoft 365
- Exposure to Intune, Autopilot or PowerShell desirable
- Good understanding of IT systems and networking basics
- Strong communication skills and customer focus
- Organised, able to manage multiple priorities
What’s on offer:
- Competitive salary
- 25 days holiday + bank holidays (option to buy more)
- Pension and private medical options
- Additional benefits and discounts
If you’re a 1st / 2nd Line Support Engineer looking to step into a structured environment supporting a large user base, this is a solid opportunity to develop and take ownership.
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