Summary
Brands Delivery Manager
Responsibilities
- Project manage invoicing/payment e2e for Brands, including but not limited to:
- Work with Finance to review and overhaul Procure to Pay (P2P) process for Brands
- Identify root causes of issues across multiple areas (e.g. Product Setup, Supply Chain), identify and implement fixes
- Create and embed effective governance, reporting and KPIs to ensure an efficient and effective operation
- Across the programme and projects you own:
- Deliver objectives on time, to the right quality and to budget
- Identify and flag risks and issues, and initiating appropriate mitigation/corrective action where required
- Communicate across partner teams and key stakeholders to keep them engaged throughout the project lifecycle
- Identify KPIs for projects and then embed robust mechanisms to track against these KPIs
- Manage multiple cross-functional stakeholders across the business to ensure successful delivery of change
- Troubleshoot and solve issues that arise
- Identify where projects can be expanded to go further than 3PB to impact and drive improvement across the M&S business; understand and detail interdependencies between projects and across Business Units
- Identify and prioritise changes in the reporting (internal and external) and invoicing/payment processes, including:
- Customer, Brand Partner and Colleague pain points
- Missing capability vs. best-in-class Brand retailers
- Opportunities to simplify, automate and offshore
- Portfolio of short term projects and longer term projects (5 year timeframe)
- Direct and coordinate internal and external resources (SMEs, Stakeholders and partners) in a cohesive manner to ensure project success
- Work closely with Brand partners to understand their needs and drive improvements in the operational partnership
Qualifications
- An experienced Project Manager with a background in leading project/programme management
- Able to demonstrate a proven record of scoping, building and delivering complex and fast paced projects, to time, cost, scope and benefit
- Excellent communication skills (verbal and written) with the ability to challenge, influence and inform stakeholders and Brands
- Experience of working across different partner teams
- Comfortable with ambiguity, with the ability to adapt quickly and effectively
- Strong analytical skills and working with large data sets
- (Preferred) experience working with Tech teams
- (Preferred) understanding of and experience in Finance processes
- (Preferred) understanding and experience working with large data sets
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