Lead Customer Journey Architect – Lending Transformation

Lloyds Bank plc is looking for a Lead Customer Journey Manager in London to drive major transformation in lending journeys for Business & Commercial Banking. This hybrid role involves shaping workflows and leading a team to ensure efficient and effective customer outcomes.

The ideal candidate will have at least 5 years of experience in journey design and team leadership, along with strong stakeholder engagement skills. Benefits include a generous pension contribution and an annual performance-related bonus.

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