DB&T Technical Engineer

Role Summary

DB&T Technical Engineer – Salary: Up to £30,000 plus other Veolia benefits. Hours: 40 hours per week. Location: Head office, Cannock, WS11 8JP.

What we can offer you

• 25 days annual leave
• Access to our company pension scheme
• Discounts on groceries and well‑known retailers
• Resources to support your physical, mental and financial health (24‑hour virtual GP service)
• One paid day of leave per year to volunteer
• Ongoing training and development opportunities
• Employee financial wellbeing support: early access to pay, savings, budgeting coaching & rewards.

What you’ll be doing

• Contribute to the services of a nationwide network of Service Desk specialists and ensure the successful resolution and fulfilment of requests relevant to 1st and 2nd tier applications and hardware, audio‑visual equipment, desktop operating systems, mobile devices and printers.
• Identify all impediments affecting the efficient delivery of applications and services and determine and execute appropriate measures for their mitigation and/or resolution.
• Reduce the impact of service‑affecting incidents and problems, ensuring an appropriate and timely response.
• Ensure the accurate recording of service requests and incidents and attribute correct categorisation for timely and relevant reporting.
• Provide desk‑side and remote assistance, as relevant to the task.
• Share responsibility for the day‑to‑day operation of the Service Desk’s 2nd tier operations and ensuring its services meet or exceed service‑agreement standards.
• Share responsibility for all activities relevant to 2nd line incident resolution, request fulfilment, field services, desk‑side support and end‑user computing.

What we’re looking for

Essential

• A full driving licence.
• Knowledge of ITIL practices.
• Advanced Level Qualification.
• Experience providing Service Desk operations in a multi‑site, nationwide service environment.
• Experience delivering quality services in compliance with service agreements and performance targets.
• Demonstrable understanding of ChromeOS & Windows 10 / 11 operating systems.
• Experience with ServiceNow or equivalent ticketing system.
• Demonstrable understanding of the ITIL Service Management framework and ISO/IEC 20000.
• Demonstrable experience of working in a SOX compliant and ISO/IEC 20000 accredited organisation.
• Excellent application and technical knowledge with a proven ability to learn new and complex software applications.
• Good interpersonal skills, able to communicate effectively with staff and management.
• Good understanding of customers’ business operations and key applications and services.

Desirable

• ITIL Practitioner or Foundation certified.
• One or more professional qualifications from leading solution providers: Microsoft, Cisco, SDI, Google etc. (e.g., Microsoft MCSA, Cisco CCAA, Citrix CCENT, Symantec SCS, ServiceNow CSA).

We are a proud Disability Confident Employer and offer an interview to applicants with a disability or long‑term condition who opt‑in to the Disability Confident scheme. We are committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

#J-18808-Ljbffr…